Media/Social Media Monitoring Specialist

We are an Industrial Marketing Firm based in San Diego, and our virtual team is based in California and the Philippines. The ideal candidate will be a valued member of our team.


Job Overview:

We are seeking a motivated and detail-oriented Media/Social Media Monitoring Specialist to join our dynamic team. The ideal candidate will be responsible for monitoring, managing, and enhancing our clients’ organization's online reputation across various platforms. You will use a suite of monitoring and reporting tools to track media and social media mentions of our clients, tracking this activity, and reporting on it at regular intervals. This person will work as a member of our social media marketing team.


Key Responsibilities:

Monitor online mentions of the company across social media, review sites, and news outlets using tools like Awario.
Develop and execute reputation management strategies to enhance brand perception.
Respond promptly to customer inquiries, reviews, and feedback on various platforms.
Collaborate with the marketing and creative teams to create positive content and promote success stories.
Analyze sentiment and social media trends to provide insights for internal stakeholders.
Manage crisis communications and implement strategies to mitigate negative publicity.
Conduct regular audits of the brand’s online presence and make recommendations for improvements.
Prepare reports on reputation metrics and provide actionable insights for continuous improvement.


Qualifications:

Proven experience in reputation management, public relations, or digital marketing.
Strong written and verbal communication skills.
Proficiency in social media platforms and analytics tools.
Ability to work independently and manage multiple projects simultaneously.
Ability to work as a valued member of a successful team.
Strong ability to meet deadlines under pressure.
Excellent problem-solving and critical-thinking skills.
Knowledge of SEO and online marketing strategies is a plus.



REQUEST: Anyone interested must submit their information along with a cover letter and links to your resume or portfolio to be considered for this role. Please include 50 to 100 words on why you feel you would excel at this role.