Dispute manager

Dear,

For our Dutch dropshipping business we are looking forward to hit multiple 7 figures next year. Therefore we are looking for a highly developed dispute manager with experience in Dropshipping and Shopify, to be part of our team in our organization. Your job will be to elevate our current relationship with the payment processors by trying to prevent escalations of the disputes and to increase our win ratio of the escalated disputes.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:
2 years of experience with handling PayPal disputes and credit card chargebacks MUST
Click Up (ticketing system) PRE
Shopify (eCommerce platform) MUST
Slack (communication channel) MUST
DeepL ( for translation) MUST
If you do not meet the requirements, do not apply. (thank you)

Please answer the following questions, if you are interested and eligible:
- What is your experience with handling disputes, for witch platforms and for how long?
- Do you have experience in ticketing system and what kind of ticketing system?
- Do you have experience with DeepL and Slack?
- Why do you think you would be the best fit for this job?
- How is your general approach to disputes?


Responsibilities:
Handling PayPal disputes and credit card chargebacks (shopify).
Reporting on refunds/complaints.
Contributing to our documentation and improving our dispute processes.
React to disputes on time and treat each dispute carefully
Having clear communication with CS team and supplier
Demonstrate a high level of professionalism at all times.

We will provide you with:
Video training
SOP to follow
Reply templates
Access to the back end manager to answer all your questions.

Applicant needs to:
Speak fluent English both written and verbally
Minimum 2 years of experience in handling disputes for PayPal and credit card
Be available for weekly team calls
Must be organized, motivated, and willing to learn and grow.
Not currently working for other full-time jobs
Available for 6 day, 4 hours a day, CET time zone.

Please understand that you will start right away in an important position with a lot of responsibilities. Please apply with the word strawberry before you introduce yourself. This job comes with chances. We are a growing business that is searching for loyal people that is looking to improving and growing with us. If the results of your work and your attitude will show me that you are a loyal person who is looking for growth, I will absolutely reward that!

I look forward to your proposal.

Thank you.
Emre