Dispute Specialist in Stripe & Airwallex

We are currently seeking a dedicated Dispute Resolution Specialist to join our team and manage disputes effectively 7 days a week part time, solving all disputes daily.

Key Responsibilities:

Dispute Management:
- Handle disputes across Stripe and AirWallex platforms, ensuring timely and accurate resolution.
- Review customer communications and escalate as needed to close disputes in accordance with our SOPs
- Compile, submit, and manage dispute evidence to ensure the best possible outcomes.

Customer Outreach:
- Knows how to reach out to customers to close Klarna inquiries and disputes

Documentation and Reporting:
- Gather and organize necessary documents to support winning dispute cases.
- Calculate dispute fees accurately and provide detailed monthly reports on dispute trends and outcomes for all stores.

Requirements:
- Proven experience managing Stripe and AirWallex disputes. (Klarna disputes)
- Excellent communication skills for engaging with customers and internal teams.
- Experience with Gorgias or similar platforms, especially with AI-driven applications, is a plus.
- Attention to detail, will not skip work without a valid reason.


What We Offer:
- Competitive salary based on experience.
- Opportunities for professional growth in a rapidly growing e-commerce company.

How to Apply:
Please send your resume and a cover letter detailing your experience with dispute management.

We look forward to welcoming a dedicated professional to our team!

Lyndon.