Dispatch Specialist (JOB ID:LAMBEN)

Job Title : Dispatch Specialist
JobID : LAMBEN
Industry : Professional Cleaning
Location : PH
Hours : Monday-Friday, 8:00AM - 5:00PM EST
Pay rate : $1000/month
Target Start : At least December 2nd week


About the Client:
The Client is the leading property services provider for short-term rentals in Sevier County, Tennessee, supporting over 600 properties and partnering with 239 property managers. With a dedicated team of 40-45 cleaners, inspectors, and maintenance staff, they deliver exceptional cleaning and maintenance services tailored to vacation property owners' needs. Known for their reliability and innovation, The Client ensures properties are always guest-ready, setting the standard for quality in the region.
Primary Responsibilities:
Dispatch Operations:
Handle after-hours emergency calls (inbound/outbound).
Schedule and manage appointments for cleaning and maintenance tasks.
Sync bookings and calendars with the Resort Cleaning software.
Administrative Support:
Check payroll for housekeepers and inspectors.
Follow up on subtasks and ensure timely completion.
Generate various reports (e.g., cleaning, deep cleans, pet hair audits).
Maintain and audit spreadsheets and filters for accuracy.
Customer and Team Communication:
Respond to phone calls and inquiries for the maintenance department.
Provide support via Slack to field staff and team members.
Upsell additional services to property managers when appropriate.
Marketing Assistance (if required):
Assist with marketing tasks, such as outreach and campaign coordination.

Qualifications
Required Skills:
Excellent computer proficiency and the ability to adapt to new software.
Technical Tools:
ResortCleaning, Evolve, HubSpot, Aircall, Slack, and Excel/Google Sheets.
Strong organizational skills and attention to detail.
Effective communication skills
Ability to handle high-pressure situations during after-hours emergencies.
Technical Requirements:
Reliable high-speed internet connection.
Computer/laptop with at least 8GB RAM, i5 Processor, and reliable internet
Preferred Experience:
Familiarity with short-term rental operations or property services.
Previous experience in dispatch, administrative support, or customer service.