Customer service specialist

We are seeking a dedicated and detail-oriented customer service specialist with experience in fashion dropshipping to join our team for a long-term position. In this role, you will handle customer inquiries and manage key service platforms. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to make decisions independently. You will collaborate with another customer service team member to brainstorm and suggest improvements. Many emails are handled using an AI tool.

**Key Responsibilities:**
- Use provided spreadsheets and documents to track and manage ongoing tasks.
- Respond to general Helpscout tickets. (30-40 tickets answered per hour)
- Follow return policy procedures, including offering discounts, refunds, and handling return addresses.
- Report damaged/defective items to suppliers via Discord or CJ via WhatsApp for replacements.
- Communicate with suppliers regarding order shipments, replacements, cancellations, and other concerns.
- Monitor unfulfilled orders via Shopify and resolve issues with sizing, color, and address verification.

**Qualifications:**
- Proven experience in **fashion dropshipping**.
- Strong written and verbal communication skills.
- Proficiency in customer service platforms (e.g., Helpscout) and order management systems (e.g., Shopify).
- Ability to multitask and manage time effectively.
- Detail-oriented with strong problem-solving skills.
- Able to give feedback on current processes and suggest optimizations.

**What We Offer:**
- Competitive Salary and Benefits Package: Including bonuses for meeting KPIs and comprehensive benefits.
- Work from Home: Enjoy the flexibility of a remote position.
- Flexible Working Hours: A schedule that accommodates your personal and professional needs.
- Supportive Team Environment: We highly value our team and are planning a team trip to foster stronger relationships and collaboration.
- Career Growth Opportunities: This is a long-term position with room for growth and development.

How to Apply:
Submit your resume and cover letter detailing your experience in fashion dropshipping and why you'd be a great fit for this role. To ensure you've read the full description, include your years of fashion dropshipping experience in the subject line. We look forward to hearing from you! (If you don't put the number of years in the subject we will not check you application)