Customer Service Representative (Phone Support Required)

Ultra Labs is searching for a Customer Service Representative to join our team. Ultra Labs is a U.S.-based Business Incubator/Accelerator that focuses on software/tech-based businesses.

As a Customer Service Representative, you will be a proactive and efficient self-starter, dedicated to fostering and nurturing positive customer relationships. With your experience in the field, you possess a positive mindset and a genuine passion for helping others succeed. You are seeking a long-term career with a company that values work-life balance, respects its employees, and fosters a culture of transparency and kindness. Your exceptional communication skills, meticulous attention to detail, proficiency in technology, and ability to multitask will enable you to excel in this role, all while maintaining a friendly and approachable demeanor.

Primary Responsibilities:
- Deliver exceptional customer service to ensure customer satisfaction
- Make phone calls to verify paperwork
- Provide support with operational tasks as needed
- Follow outlined procedures for data entry
- Work graveyard shift

Qualifications:
- Excellent English
- Preferred previous experience in a customer service role
- Proficiency in Microsoft Office and/or Google G Suite
- Excellent time management skills and ability to meet deadlines
- Professional, personable, and respectful demeanor when interacting with customers
- Ability to work independently with minimal supervision
- Openness and receptiveness to feedback
- Strong organizational skills
- Meticulous attention to detail
- High energy and resilience
- Exceptional verbal and written communication skills
- Desire to be a team player and contribute to the success of others