Customer Service Representative (Full-time)

Working hours - 9 am-5 pm EST Monday-Saturday


We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure customer satisfaction.

Responsibilities:

• Respond to customer inquiries via email, and chat.
• Resolve product or service issues by clarifying complaints, determining the cause, and offering solutions.
• Provide accurate information about our products and services.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with the team to improve customer support processes.

Requirements:

• Previous experience in customer service.
• Excellent communication skills in English.
• Strong problem-solving skills and ability to handle customer concerns professionally.
• Ability to work independently in a remote setting.
• Reliable internet connection and suitable workspace.

Benefits:

• Competitive monthly salary.
• Opportunity to work remotely.
• Comprehensive training and development support.