Client/ Customer Service Rep

Position Description :
This is a remote position working for a U.S. Company at AIT.com. We are seeking Client/ Customer Service Reps who have a passion for ensuring our users have the most productive experience possible using our social-economic media platform MatcahAwards.com .
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Key Duties:
- Know and show new users how to create effective profiles to maximize their contract, grant, job and loan offers.
- Engage with users on social media platforms, addressing their queries and concerns.
- Respond to customer questions through our in-house ticket system
- Work with our in-house tools to conduct Beta Testing and ensure the smooth functionality of our products.
- Enter relevant data accurately and efficiently.
- Collaborate with our marketing team to optimize PPC and SEO strategies.
- Identify potential product bugs reported by real users and coordinate with the development team for resolutions.
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Required Skills:
- Proven experience in Beta Testing.
- Strong data entry skills with attention to detail.
- Programming skills TBD.
- Knowledge and experience with PPC and SEO.
- Exceptional written and spoken English communication skills.
- Ability to engage professionally and empathetically with users on social media platforms.
- Proactive and able to work independently with minimal supervision.
- Experience with Google Analytics, SEM Rush, Hotjar and other SEO Analytical tools, is a plus.
- Prior experience in a customer service role, especially on social media platforms, is a plus.