Email Customer Service Specialist Needed (Dropshipping)!

We are a rapidly growing e-commerce company with stores across the EU and are looking for an experienced customer service specialist (m/f/d) for email support to join our team.

If you are detail-oriented, reliable, and capable of working independently, we would love to meet you! Your expertise will help elevate our customer service to the next level and further improve customer satisfaction.

Your Responsibilities:
- Professional handling of customer inquiries via email.
- Ensuring fast and friendly communication with our customers.
- Collaborating with other teams to resolve customer issues efficiently.

Your Profile:
- Experience in email customer service or a comparable position.
- Excellent written communication skills in German (additional languages are a plus).
- Detail-oriented and independent working style.
- Experience in e-commerce or dropshipping.
- Active management of customer enquiries to keep the refund rate as low as possible.

How to Apply:
Please send us your CV and a short cover letter explaining why you are the perfect fit for us. To ensure that you have fully read this job description, start your application with the words "CUST."

We look forward to hearing from you!