Customer Service and Operations Specialist for Rent Relax

Position: Customer Service and Operations Specialist (Remote)
Company: Rent Relax
Compensation: Competitive Hourly Rate plus Bonuses
Location: Remote

Who We Are
At Rent Relax, we’re redefining short-term rental management by helping Airbnb hosts achieve higher bookings, maximize revenue, and streamline their operations. Our mission is to deliver exceptional service to both our customers (Airbnb hosts) and their guests, creating a seamless and profitable experience for everyone involved.

With over six years of expertise in the Airbnb space, we’ve managed and optimized hundreds of airbnbs worldwide, helping hosts increase their occupancy rates and revenue significantly. Operating in over 10 countries, we leverage proven strategies, advanced tools, and a commitment to excellence to stay ahead of the curve in the short-term rental industry.

We’re looking for a detail-oriented and proactive Customer Service and Operations Specialist to join our growing team and ensure smooth day-to-day operations while providing outstanding support to both hosts and their guests. This is your chance to be part of a team that’s transforming the way short-term rentals are managed.

Why You’ll Love This Job
- Make an Impact: Help Airbnb hosts succeed by delivering top-notch service and ensuring their guests have unforgettable experiences.
- Growth Opportunities: Be part of a fast-growing company where your role evolves as we scale.
- Flexibility: Work remotely and manage your schedule efficiently.
- Collaborative Team: Join a supportive, close-knit team that values your contributions.

Who You Are
- Service-Oriented: You thrive on solving problems and ensuring customers are happy.
- Detail-Oriented: You catch every detail to ensure smooth operations.
- Proactive: You anticipate potential issues and resolve them before they become problems.
- Organized: You excel at managing tasks, schedules, and communication.
- Empathetic: You understand the importance of great guest experiences and know how to address concerns with care.

What You’ll Do
- Customer Support: Serve as the main point of contact for Airbnb hosts, addressing their concerns, providing updates, and ensuring their satisfaction.
- Guest Communication: Respond to guest inquiries, resolve issues quickly, and ensure a seamless check-in and check-out experience.
- Operations Management: Coordinate with cleaners, handymen, and other vendors to ensure properties are always guest-ready.
- Performance Tracking: Monitor property performance and provide hosts with regular updates on bookings, reviews, and revenue.
- Process Optimization: Identify and implement improvements to enhance efficiency and customer satisfaction.
Issue Resolution: Handle claims, disputes, and emergencies with professionalism and urgency.

What Success Looks Like
- Hosts feel supported, informed, and confident in Rent Relax’s services.
- Guests have exceptional experiences, leading to positive reviews and repeat bookings.
- Operations run smoothly with minimal disruptions, and properties are always guest-ready.
- Host retention and satisfaction increase due to excellent service.

Skills and Requirements
- Experience: Previous experience in customer service, hospitality, or property management is a plus.
- Tools: Familiarity with tools like Hospitable, PriceLabs, and other property management systems is an advantage.
- Communication: Strong verbal and written communication skills in English.
- Problem-Solving: Ability to handle challenges calmly and effectively.
- Availability: Flexibility to respond to urgent guest or host issues when needed.

How to Apply
Are you ready to make a difference for Airbnb hosts and their guests? Apply now by submitting your resume and a short cover letter explaining why you’re the perfect fit for this role.

Join Rent Relax and help us deliver exceptional service and seamless operations!