Customer Service Specialist

Hairwebshop.com

We are looking for a motivated and detail-oriented Customer Service Virtual Assistant to join our team. Our business operates through bol.com and Lightspeed, so experience with these platforms is a plus. The ideal candidate must be fluent in Dutch (written) to effectively handle customer inquiries and maintain our high service standards.


Please do not answer this job if you don't have experience in e-commerce & customer service.


Key Responsibilities
-Respond to customer inquiries via email, chat, and bol.com’s platform in Dutch.
-Process refunds, exchanges, and other customer service-related tasks.
-Manage and update customer service records in Lightspeed.
-Collaborate with the team to resolve customer issues promptly and professionally.
-Proactively identify recurring customer concerns and suggest solutions for improvement.

Requirements
-Strong written communication skills in Dutch. Using chatgpt or deepl to translate is fine.
-Fluent in English for internal communication.
-Previous experience in customer service, preferably in e-commerce.
-Familiarity with bol.com and Lightspeed is an advantage.
-Reliable internet connection and a quiet workspace.
-Detail-oriented, organized, and proactive.

What We Offer
Competitive hourly pay.
Flexible working hours.
Opportunity to work with a growing e-commerce business.
Training on our tools and processes.

If you're passionate about providing excellent customer service and have the skills we’re looking for, we’d love to hear from you!
NOTE: start your application with ''Dear mister Rafael" and refer to the position you are applying for. we rule out spam with this method. Applications that do no contain this text will not be opened.