Dropshipping customer support

Dear,

We run an eCommerce dropshipping business with multiple stores in different countries.

We are looking for long-term employees to join our team. There is a great deal of growth opportunity for those that consistently make a positive contribution to our company. We are seeking great candidates that will represent the company with great customer service and dedication.

So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step.

MUST HAVE KNOWLEDGE OF THESE PLATFORMS:
Minimum customer service experience of 1.5 years MUST
Freshdesk (support help desk) PRE
Click Up (ticketing system) PRE
Shopify (eCommerce platform) MUST
Slack (communication channel) MUST
DeepL ( for translation) MUST
If you do not meet the requirements, do not apply. (thank you)

Please answer the following questions, if you are interested and eligible:
- What is your experience with customer service and for how long?
- Do you have experience in ticketing system and what kind of ticketing system?
- In what support help desk do you have experience ? (gorgias, Freshdesk, Zendesk etc.)
- Do you have experience with DeepL and Slack?
- Why do you think you would be the best fit for this job?


Responsibilities:
Handling customer complaints.
Reporting on refunds/complaints.
Responding to customer emails regarding refunds, tracking numbers, FAQs.
Contributing to our documentation and improving our support processes.
Respond to all customer inquiries in a timely and accurate manner.
We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.
Demonstrate a high level of professionalism at all times.

We will provide you with:
Video training
SOP to follow
Reply templates
Access to the back end manager to answer all your questions.

Applicant needs to:
Speak fluent English both written and verbally
Minimum 1.5 years of experience in Customer Support
Be available for weekly team calls
Must be organized, motivated, and willing to learn and grow.
Not currently working for other full-time jobs
Available for 6 day, 4 hours a day, CET time zone.

Ideally, you'll have some experience with customer support, but ultimately we want to work with someone who loves helping people and is interested in handling customer support issues. I don't want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc. Please apply with the word strawberry before you introduce yourself. This job comes with chances. We are a growing business that is searching for loyal people that is looking to improving and growing with us. If the results of your work and your attitude will show me that you are a loyal person who is looking for growth, I will absolutely reward that!

I look forward to your proposal.

Thank you.
Emre