Customer Support for Ecommerce brand

We are looking for a Customer Support Representative to join our team and provide exceptional service to our customers. In this role, you will handle customer inquiries via email, Shopify online chat, and other communication channels, ensuring quick and accurate responses to questions about orders, tracking numbers, and general product information.

Responsibilities:

- Respond to customer emails promptly and professionally.
- Manage Shopify online chat to provide real-time assistance to customers.
- Address inquiries about order statuses, tracking numbers, and shipping details.
- Resolve product-related questions and provide support for returns or exchanges.
- Document and escalate unresolved issues to the appropriate teams.
- Maintain a high level of customer satisfaction by providing clear, friendly, and accurate information.
- Collaborate with the operations team to ensure smooth order fulfillment and tracking updates.
- Monitor and maintain records of customer interactions for future reference.
- Stay up-to-date with product knowledge, company policies, and Shopify tools.

Requirements:

- Prior experience in customer support, preferably in e-commerce.
- Familiarity with Shopify and online chat tools is a plus.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.
- Empathy and patience when dealing with customer concerns.
- Basic understanding of order tracking systems and shipping processes.

What We Offer:

- Competitive salary
- Opportunities for growth within the company
- Flexible working hours (remote options available)
- A supportive and collaborative work environment

If you’re passionate about providing top-notch customer service and have experience in handling email and chat-based inquiries, we’d love to hear from you!