Email Customer service + Supply chain representive

ROLE

We have a growing Shopify dropshipping business seeking a skilled and dedicated Email Customer service + Supply chain representive . At this role, you will be responsible for providing exceptional customer support. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach. You will make sure you work consistently on the goals of the company. Next to that you make weekly reports that fit with our KPI’s for the customer service department that are data driven. At the Upgrade to see actual infont we don’t have work for fulltime, but we expect to grow fast, so the hours of work will probably increase in the coming weeks/months. Next to helping out on customer service you will also be responsible for keeping track of orders. If there are issues with orders you will be contacting the customer or supplier to resolve issues occuring with the orders. Also you will be filling in data about our financials, doing general tasks and report them back to the CEO.

RESPONSIBILITIES

- Managing the customer service departments from multiple stores.
- Responsible for achieving the KPI’s and sending reports to the general manager
- Ensure great customer service experience
- Communicating and coordinating with colleagues as necessary.
- Contact with supplier.
- Providing feedback on the efficiency of the customer service process
- Up to date and follow the macros, standard, and policies of the customer support department
- Make sure that you aware of your KPI’s and report to your the general manager
- Attent on meetings
- Perform any task assigned by immediate supervisor/manager
- Be pro-active and take initiative for the benefit of the team and company
- Keeping track of orders and making sure the customer receives the package in the fastest way possible.

RESULTS

- All customer inquiries are answered within 24 hours
- All problems and questions of customers are solved
- Achieve targeted KPI’s
- Clients are extremely satisfied about your customer support.
- Managing and controlling the customer service department without help

REQUIREMENTS

- 1 year Experience with customer service within e-commerce (dropshipping from China)
- Knowledge of Shopify
- Kowledge of ReAmaze is a plus
- Thinking in terms of solutions.
- You are organized
- You are an fast learner
- Providing feedback on the efficiency of the customer service process and come with new ideas.
- You speak and write English fluently
- Willing to work from Monday to Sunday
- You can work fast but accurate
- You can work under minimum supervision
- At the beginning it will be a parttime job, but you are willing to work full time

Competences

- Attention to Detail
- Managing skills
- Excellent Written and Verbal Communication Skills
- Timely Completion Of Tasks
- Excellent interpersonal skills
- Highly committed professional and Loyal
- Proactivity
- Teamwork

Technology Requirements

- Reliable Internet Connection
- Reliable Phone/Laptop/Computer
- Enough space on your laptop

Apply
If you have these skills, explain why we should hire you + the questions underneath.

- How does your previous experience align with this job and how can you contribute to our ecommerce Shopify business?
- What is your internet speed + screenshot?
- Are you available Monday to Sunday?
- Also attach you resume

use "BALLOON" in your application if you want to be taken seriously.