Project Manager (Digital projects & Translation Projects)

Background

The Reliability Academy delivers world-class online training and coaching to clients and students across the globe. To date, we have helped 100+ companies, and trained 1200+ industry professionals, across 50+ countries in all major industries. Founded in 2018, we are headquartered in Brisbane, Australia but work virtually with most of our team based in the Philippines.

Please note this role is advertised as based in the Philippines but we are open to applications for people anywhere in the world.


About Us

Our customers are in all parts of the world, from individuals to large multinational companies. We have big plans and are working to deliver our online training in 8-10 different languages to better serve our customers. We believe in being a force for good and that means:

- building a great company with a strong focus on our values and behaviours. We are building a small, but mighty team that truly enjoys working together and delivers a world-class product and experience to our customers.

- serving our niche to the best of our ability and reaching those less fortunate than us. To that purpose, we have launched the Reliability Academy Scholarship Program enabling students in developing nations to access our training with a 75% Scholarship

- aligning our company mission and vision to the United Nations Sustainable Development Goals

The company is growing with a small team of full-time and part-time contractors working across the Asia-Pacific region, currently all reporting to the Operations Manager, also based in the Philippines whilst our Managing Director is based in Brisbane, Australia. We deliberately hire talent in different regions of the world to keep costs down, create diversity, and build a multi-lingual team.


Role Purpose

The Project Manager will be accountable for the successful delivery of all assigned Reliability Academy projects, ensuring they are completed on time, within budget, and to the highest quality standards. This includes managing at least 6–8 course translation projects annually and overseeing future custom software development projects, such as the development of our custom LMS, various online tools and potentially mobile apps. Using strong organizational skills and a collaborative approach, the PM will establish project schedules, manage resources, and proactively mitigate risks while maintaining clear communication with stakeholders.


Responsibilities

As Project Manager your initial responsibilities will consist of:

Project Planning and Execution
- Develop and maintain detailed project schedules and budgets for all assigned projects.
- Create and track comprehensive project plans, ensuring all milestones and deliverables are clearly defined.
- Ensure all projects are aligned with organizational goals and client expectations.

Course Translation Projects
- Manage 6–8 translation projects per year, coordinating internal team members and external contractors worldwide (translators, video editors, VAs) to ensure timely delivery.
- Monitor quality across multiple languages translation projects and implement feedback loops to enhance processes.
- Balance resources across parallel projects while maintaining delivery standards.

Custom Software Development Projects
- Oversee web and app development initiatives, including the design and delivery of our custom LMS and other online tools.
- Collaborate with developers, designers, and stakeholders to ensure requirements are met and solutions are scalable.
- Use Agile/Scrum methodologies to manage development sprints, prioritize tasks, and facilitate regular retrospectives.

Project Oversight and Accountability
- Monitor project performance, addressing deviations from the plan and implementing corrective actions as needed.
- Maintain detailed documentation of project activities, including schedules, budgets, and risk assessments.
- Conduct post-project reviews to identify successes and areas for improvement.

Team Collaboration and Communication
- Act as the primary point of contact for stakeholders, ensuring expectations are managed and updates are provided regularly.
- Foster a collaborative and positive team environment, promoting transparency and accountability.
- Lead project meetings, set agendas, and facilitate discussions to maintain momentum.

Risk Management and Problem Solving
- Proactively identify and mitigate risks to minimize disruptions.
- Resolve issues quickly and efficiently, ensuring minimal impact on project timelines and quality.


What Success Looks Like
Succeeding in this role means reliably delivering projects on time, within budget, and to a high standard of quality, while building scalable systems and processes to support future growth. Success will be measured by the following metrics:
- Timely Delivery: Projects are consistently delivered on or before deadlines.
- Budget Adherence: Projects stay within approved budgets with minimal variance.
- Quality Standards: Outputs meet or exceed expectations, as evidenced by client satisfaction and reduced revisions.
- Process Improvement: Continuous improvement of project workflows, ensuring scalability and efficiency.


About You
Knowledge and skills are important, but we will primarily hire based on attitude and behavior. We are looking for someone who:
- Is a natural problem-solver and thrives in managing complex, overlapping projects.
- Takes ownership of their work, ensuring timely and successful outcomes.
- Communicates effectively with both technical and non-technical stakeholders.
- Is self-motivated, proactive, and detail-oriented.
- Thrives in a remote working environment, collaborating with global teams.
- Demonstrates honesty, reliability, and professionalism.


Your Skills
Your knowledge, skills and experience:
- At least 5+ years of project management experience, with a proven track record of successful project delivery
- Ideally your project management comes from a track record of successfully delivering projects in the IT/software/web development arenas. However, if you are a translator with a soild experience managing multi-language translation projects we would certainly welcome your application too.
- Proficiency in Agile/Scrum methodologies, with experience as a Scrum Master preferred.
- Certified Project Management Professional (PMP) or equivalent certification.
- Familiarity with project management tools like Jira, Trello, Asana or Monday.
- Exceptional organizational and time-management skills.
- You are fluent in English with excellent written and verbal communication skills. Your written English is clear, concise, and accurate.


What’s on Offer

This is a long-term virtual role allowing you to work from home. You will work during Australian business hours i.e. your workday will fall between 7 am to 7 pm GMT+10 to ensure overlap with the rest of the team. There will be a 3-month probation period.

Base pay between USD 800 and USD 1400 per month depending on experience and skills, with a 13th-month pay in December, 20 days of paid leave, an annual allowance of USD 1000 towards Private Health Insurance and a chance to earn a performance bonus up to 3 months of salary (subject to business and personal performance).


Applying

If you are interested, please complete the online application (see link below) summarising your background, experience, and what makes you an excellent candidate for the role. Tell us about yourself, your skills, and why you’re interested in working with us.

Application form: https://roadtoreliability.typeform.com/to/SUWGO12m

We would like you to take the online assessment on this link as well: https://app.hipeople.io/roles/zk52ail9j3v5l/public-intro

This is an urgent requirement, and we aim to have someone on-seat in the role by early December. We will review applications and commence interviews as suitable applications come in. If you do not apply via the above link your application will not be considered. We appreciate people who pay attention to details so please start your application with the words “Project Pineapple”.