Account Manager / Customer Success Manager (JOB ID: AECSM)

Job Title: Account Manager / Customer Success Manager
Location: Remote
Company: Inside Out
Salary: $1000/month

Read This First:
Please do not apply to this job if you plan on working a 2nd job. We are a rapidly growing company with a very dedicated team and we are looking for like minded individuals! We need your full attention, commitment and energy in order to provide the exceptional service we are looking to provide to our clients. If that is something you are interested in, we would love to hear from you and bring you onboard! There will be a TON of opportunity for growth and learning.

About Us:
Inside Out specializes in connecting businesses with top virtual assistant talent from the Philippines and Latin America. We help our clients streamline their operations and grow their teams with skilled and dedicated virtual assistants.
Position Overview:
We are seeking a proactive and client-focused Account Executive / Customer Success Manager to ensure our clients receive an exceptional experience from the moment they sign up through their entire engagement with us. This role is essential to maintaining strong client relationships, ensuring timely follow-ups, and promoting client success. You will act as the liaison between our clients, sales team and our recruitment team, ensuring seamless communication, setting clear expectations, and providing exceptional support. Additionally, you will identify opportunities to further support clients' long-term goals by offering additional services, with commission-based incentives for successful upsells.

Key Responsibilities:
Client Onboarding & Management:
Serve as a point of contact for clients after sign-up
Clearly communicate project timelines, milestones, and deliverables to set realistic expectations.
Proactively engage with clients to understand their needs, gather feedback, and ensure they are satisfied with our services.

Follow-up & Engagement:
Monitor client accounts, ensuring regular follow-ups and communication between clients and recruiters.
Maintain close contact with clients to gather feedback on candidates and follow up on any pending actions.
Keep detailed records of client interactions, preferences, and feedback to ensure continuity of service.

Collaboration & Support:
Work closely with the recruitment team to align on client needs and ensure a proactive approach to client engagement.
Address any client issues or concerns, escalating them when necessary to ensure quick resolution.

Relationship Building & Upselling:
Develop strong, long-term relationships with clients to understand their business objectives and future staffing needs.
Identify opportunities to offer additional services that align with clients' goals and enhance their experience.
Present tailored solutions to clients and close upsell opportunities, earning commission for successful upsells.
Expectation Setting & Client Education:
Educate clients on best practices for working with virtual assistants and set clear expectations around response times, deliverables, and communication protocols.
Ensure clients stay on track with the recruitment process and are engaged and responsive throughout.

Qualifications:
Proven experience in a customer-facing role, such as Account Executive, Customer Success Manager, or similar.
Strong interpersonal and communication skills with a client-focused approach.
Excellent organizational skills, with an ability to manage multiple client accounts and priorities effectively.
Ability to work independently, take initiative, and problem-solve proactively.
Experience working in or with recruitment, staffing, or a related field is a plus.
Familiarity with virtual assistants and the talent landscape in the Philippines and Latin America is advantageous.
Benefits:
Competitive salary with performance-based incentives.
Commission structure for successful upsells.
Opportunities for professional growth and career advancement.
Flexible, remote work environment.
Collaborative and supportive team culture.