WordPress Site Migration Support Agent

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. Position

Overview

We are seeking a skilled WordPress Site Migration Support Agent with at least 4 years of relevant experience to join our team. In this role, you will be responsible for migrating customers’ WordPress websites from one hosting platform to another; troubleshooting and resolving issues that arise as part of the migration process. You will also run the website health assessment report via the terminal, using a mostly automated script that requires some manual setup per website.

Website Migration

Oversee the entire website migration process from start to finish.
Perform both manual and automated website migrations using internal migration tools.
Migrate website files, databases, and media between different hosting providers.
Conduct post-migration testing to ensure website functionality and performance are intact.
Technical Troubleshooting & Health Assessment

Identify and resolve common WordPress issues that arise during and after migrations (e.g., theme/plugin conflicts, database errors, broken links).
Troubleshoot migration-related problems, such as file corruption, data transfer errors, or configuration mismatches.
Execute health assessment scripts via SSH terminal, customizing the script as necessary per website.
Customer Support

Assist customers via ticketing systems and live chat, providing guidance during migrations and addressing their questions or concerns.
Offer post-migration support, resolving any issues that customers encounter after the migration process.
Document and escalate more complex issues to senior team members when necessary.

Skills & Experience

4+ years of hands-on experience with WordPress, either as a developer or a technical support agent, with in-depth knowledge of the WordPress ecosystem.
2-3 years of experience migrating websites and resolving migration-related issues.

WordPress Troubleshooting Knowledge
Experience troubleshooting common WordPress issues, such as broken links, missing images, theme/plugin conflicts, and database errors.
Ability to resolve front-end issues, such as broken layouts and styling caused by HTML, CSS, or JavaScript conflicts.
Solid understanding of PHP to resolve version compatibility issues, troubleshoot server errors (e.g., 500 internal server errors), and fix misconfigurations in files like .htaccess and wp-config.php.
Experience with troubleshooting WordPress database-related problems post-migration such as database connection issues and incompatibilities.
Experience with optimizing websites for speed and performance, including caching, image optimization, and minification.

Migration and Hosting Knowledge
Familiarity with common web hosting stacks, such as cPanel, NGINX, Apache, MySQL, etc
Experience performing manual and automated migrations between different hosting environments.
Ability to troubleshoot migration-related problems, such as file corruption, media transfer errors, and directory mismatches.
Knowledge of DNS settings, such as updating A records, CNAMEs, and handling DNS propagation during migrations.
Ability to configure and troubleshoot SSL certificates and resolve mixed content warnings.
Proficient in cPanel (or similar) and FTP client tools like Filezilla for managing website files.
Proficient in command-line operations (SSH), including WP-CLI.

Soft Skills

Exceptional written and verbal English communication skills.
Experience with technical/customer support or regularly interacting with clients on technical matters.
A strong team player with a supportive and friendly attitude.
Has a proactive and can-do approach to work.
Genuinely enjoys helping people solve their problems and cares about customer experience.
Passionate about continuous learning and self-improvement.

Nice to Have

Previous exposure to live chat or help desk tools like Help Scout, Freshdesk, or Zendesk.
Experience building WordPress websites from scratch, including designing custom themes and developing custom plugins.
Knowledge of security best practices in WordPress, including setting up firewalls, hardening server settings, and managing backups.
Fast typing speed (around 70-80 WPM).

Schedule

Full-time, 8-hour shifts (40 hours/week).
Monday to Friday, 10pm - 6am (Philippines Standard Time)

What we Offer

A Collaborative and Innovative Work Environment
Fully Remote Work Setup
Equipment provided


APPLY HERE: https://tinyurl.com/WPMigOLJ

Job Type: Full-time
Pay: Php50,000.00 - Php60,000.00 per month

Benefits:

Paid training
Work from home
Schedule: