Program Enquiries Manager (Sales Role)

At Student Explore Australia we're not just a workplace; we're a community. Our mission is to foster good vibes, innovation, creativity, and collaboration in everything we do. As a part of our dynamic team, you'll have the opportunity to contribute to a culture that values diversity, growth, and the well-being of our employees.

We are seeking a passionate and versatile Program Enquiries Manager to join our vibrant team. In this role, you will be a superstar Customer Service and Sales Representative that puts smiles on the faces of our customers and their families. You'll need to be a compassionate listener, and great communicator, and hunger to show customers the real value of our services. You'll be able to handle objections and connect emotionally with customers in some cases. This role will directly impact how many young people we can connect with nature, and the quality of those connections.

This role is 100% work from home.

Schedule:
> Original Schedule: 9:00AM - 6:00PM (ADL Time) / 7:30AM - 4:30AM (PH Time)
> Since AU is in a Daylight Saving Time Zone starting from October 8, 2024 and will last until April 6, 2025, current working hours are 6:30AM - 3:30PM (PH Time).

Duties and Responsibilities:
> Providing sales based customer service on the phone and via email to parents and carers who enquire about our NDIS Camp and Social Programs (70%)
> Providing customer service and administrative assistance on the phone and via email to people enquiring about group transport, tours and bus hire (30%)

All training will be provided, and specific tasks will include things such as:
> Calling up parents and carers who enquire and working through a fairly loose/flexible 'script' to make sure you let them know about all points they need to know about our programs.
> Following a sales flow process from first enquiry to gain either a rejection or a sale
> Helping to maintain our general CRM with deals that are coming in
> Helping to organise and book tours for group transport for our Aussie Journeys brand
> Emailing to follow up on invoices and processing of payments from customers
> Helping to document and organise operating procedures (usually with screen recordings)
> Participating in weekly teaUpgrade to see actual infoetings and create reports.

Qualifications:
> Had years of experience on the phone with Australian customers
> An extremely good communicator both written and on the phone
> Can easily and naturally build friendships with people
> Likes to talk a lot, maybe has even been told they talk too much!
> Highly organised, almost obsessively organised
> Had an experience as Executive Assistant or 5+ years experience working with a CEO

Why join us?
> Innovative Culture: Be part of a forward-thinking company that values creativity and innovation.
> Professional Growth: Access to ongoing training, development programs, and career advancement opportunities.
> Inclusive Environment: Work in a diverse and inclusive environment where your ideas and contributions are valued.
> Work-Life Balance: Enjoy flexible work hours, remote work options, and a comprehensive benefits package.
> Community Impact: Engage in corporate social responsibility initiatives and make a positive impact on our community.

Salary and Benefits:
> Competitive salary
> Additional 13th-month pay
> Additional monthly contributions to SSS, PhilHealth and Pag-IBIG
> Additional 20 annual leave credits
> Additional paid public holiday days off (based on the South Australian calendar) - this is in addition to leave credits.
> 1 week all expenses paid company retreat each year, in person with all full-time staff (last year we all flew to Siargao Island, including our PH Staff and our Australian staff)
> Systemised training and other career development opportunities
> Stable and growing company
> Full-time, permanent role
> Birthday and Christmas Gifts
> HMO Benefits

Technical Requirements:
> Minimum 80 mbps Internet Speed
> A PC with an SSD and 8GB RAM
> Webcam and Headset
> Designated Office Space in your home

Culture Competencies:
> We strive for good vibes everyday.
> We are hungry to achieve our personal bests
> We are highly organized and disciplined
> We are adaptable to change
> We are optimists, with can-do attitudes

If you are interested, please send us the following:

Introduction Video
1. Updated resume (pfd or word format)
2. Cover letter (pdf or word format)
3. Approximately a three-minute video, which tells us about 3 things, in this exact order:
a) Your hobbies outside of work
b) Why you think you would be good for this role
c) What attracted you to apply for this role

Only applicants who submitted the requirements above will be contacted for screening. Talk to you soon!