Customer Service Representative - Dropshipping

Job Vacancy: Customer Service Representative (Dropshipping)

Company Overview:

We are a rapidly expanding dropshipping company that supplies high-quality products to customers in the multiple EU Countries. Our team is seeking an enthusiastic Customer Service Representative to join us in delivering exceptional service to our valued clientele.

Job Description:

As a Customer Service Representative, you will play a pivotal role in fostering positive customer relationships. Your responsibilities will encompass responding to customer emails, providing clear updates on order statuses, and efficiently resolving any potential issues. Additionally, you will maintain regular communication with suppliers to monitor order progress and resolve disputes on platforms such as Klarna.

Responsibilities:

Professionally and customer-centrically respond to emails and customer inquiries
Manage package statuses and keep customers informed of progress
Effectively communicate with suppliers to coordinate orders and deliveries
Resolve disputes and payment issues on platforms like Klarna
Contribute to enhancing the overall customer experience

Requirements:

Excellent command of the English language, both written and spoken
Preferably, prior experience in customer service
Strong communication skills and customer-oriented attitude
Ability to accurately comprehend information, such as package statuses and supplier communication
Problem-solving skills and resilience under stress
Experience in resolving disputes on platforms like Klarna is an must

What We Offer:

A dynamic and growing work environment with significant opportunities for advancement within our expanding company. The chance to gain valuable experience in e-commerce and customer service. Competitive salary and potential bonuses.

Application:

If you are ready to contribute to our ongoing success and make a positive impact on our customers, please respond to this job post and include the color blue in your response. We look forward to learning more about you!