Customer Support Virtual Assistant

Hello,

We are an E-commerce DTC health and wellness brand operating in 4 different countries with 4 different Shopify stores.
We are hiring for two experienced Customer Support Virtual Assistant’s who will focus on Customer Support, Shopify unfulfilled order handling, as well as some key Administrative tasks.
This is a long-term position with potential for career growth in a high-paced company looking to expand rapidly.
You will be reporting directly to the Customer Services Manager. This role will be between 25-40hrs per week and the role has the potential for unlimited growth if you show your willingness to progress and succeed. The Customer Services Manager is looking for people who can help the Customer Service team grow and provide high quality and efficient support to the Customer Service team and to our customers. We want somebody who is hungry to grow and make a difference!

WHAT WE OFFER:
• Starting with 25 hours/week with room to increase to 40+ hours/week very quickly based on performance
• Work from home opportunity
• Long-term opportunity for the right person
• Pay on the 1st and 15th of every month
• One week of paid vacation each year after the first 12 months
• 13th-month bonus
• Opportunity to advance - if you do a good job, you will be given raises and bonuses.

KEY RESPONSIBILITIES:
• Managing order fulfilment and daily shopify store checks.
• Managing the customer journey - Overcome objections to any customer problems and turn any person into a happy customer.
• Able to learn and understand our product range very well so you can provide advice to our customers and help them.
• Responding to customer inquiries/complaints in a timely manner.
• Prompt communication with our logistics partners in each region.
• Entering timely and accurate prescriptions into our Optics lab portal.
• Manage multiple inboxes and incoming enquiries to identify high priority items.

MUST HAVES:
• Experience in using Shopify proficiently
• Excellent organisational/time management skills and resourceful (able to solve problems)
• High level of computer experience (excel/word/outlook etc)
• Reliable, fast internet and a good quiet workspace.
• Excellent fluency in English - both spoken and written.
• Experience in providing outstanding customer support.
• Passionate about building a career as a virtual assistant, with a drive to want to grow.
• Able to work up to 40 hours a week. This is not a role that can be done on a part-time basis or while managing other roles at the same time.
• Able to work 8.30am – 4.30pm NZ time (start/finish times will be finalised once the right person is established in the role)

ADDITIONAL DETAILS:
*Required:
Fast Reliable Internet Connection
Separate Workspace at home
No Ambient noises such as cars passing, kids, chickens, dogs, etc.
Fast new modern PC..



?
Please answer ALL to apply for the job:
1. Change the subject to "[Insert your name] Wants to Work for You– Shopify VA"

2. At the top of your message write 2-3 few sentences maximum on why you would like this position, and why you are a good fit. Please keep it short and to the point. Long-winded answers will not be considered.

3. Under that put the answers to the following questions:

Please make sure you answer all questions, any incomplete answers will not be considered for the role, please put the question first so we know which question you are answering

A. Please describe in detail your previous VA jobs and what your responsibilities were, and please provide details of the last job you were doing/ are doing now.

B. Can you work 8.30am – 4.30pm New Zealand time?

C. What experience do you have in customer support?

D. What experience do you have with Shopify?

E. Do you have any other experience that will make you suited to the job?

F. How will you accomplish your work deadlines if you have a brownout? A PC/laptop crash or internet outage?

G. Do you have a workstation setup? Please give details and send photos of your workstation setup.

H. If you had to manage 4 separate email inboxes in outlook, how would you ensure nothing is missed and forgotten?

I. Which part of this role do you think you would most enjoy?

J. What are your future aspirations? Where do you see yourself in 5 years?

K. What are you passionate about outside of work?

4. Please attach your CV, we will contact you if you are shortlisted.