Phone Sales Specialist - Join Our Thriving E-commerce Family!

About Niche Webstores:

Join a dynamic and established e-commerce leader with over a decade of success! We're not just selling products; we're building communities and empowering our customers. We're passionate about innovation, customer satisfaction, and fostering a collaborative, fun, and growth-oriented environment.



Our Brands:

Upgrade to see actual info: Fueling the passion of bicycle and motorized bicycle enthusiasts with top-quality products, expert knowledge, and unparalleled customer support.

Upgrade to see actual info: Empower cultivators of all levels to achieve exceptional results through premium products and comprehensive educational resources.

Upgrade to see actual info: Delivering peace of mind to families with innovative, affordable, and high-quality water filtration solutions.



Our Culture: Where Growth and Positivity Thrive. At Nichewebstores, we live by our core values:

Pursue Growth & Learning: We're committed to continuous improvement, both personally and professionally.

Extreme Ownership: We take initiative, solve problems, and own our results.

Can-Do" Attitude: We approach challenges with optimism, enthusiasm, and a willingness to roll up our sleeves.

Elevating Others Through Positivity: We foster a supportive and uplifting environment where everyone feels valued.

We Take Pride In Our Work: We are dedicated to providing exceptional customer experiences and exceeding expectations.



Your Impact: What You'll Do

As a Customer Service & Sales Specialist, you'll be the voice of our brands, providing exceptional support and driving customer satisfaction. Your responsibilities will include:

Handling inbound customer service and sales calls with professionalism and efficiency (Monday-Friday, 8:30 AM - 5:00 PM PST).

Managing email communications across multiple accounts, utilizing macros and your growing product knowledge to provide accurate and timely responses.

Becoming a product expert, ensuring customers receive the best possible guidance and solutions.

Proactively seeking opportunities to enhance the customer experience.



What You Bring:

A positive, enthusiastic, and "can-do" attitude.

Exceptional verbal English and written communication skills, with a clear and professional tone.

A genuine desire to learn and grow within a fast-paced environment.

Reliable high-speed internet and a functional PC.

A high-quality headset with a microphone for clear communication.

A webcam for participation in weekly video meetings.

Availability to work 40 hours per week, Monday-Friday, 8:30 AM - 5:00 PM PST.

Ability to learn new software quickly.



Bonus Points (Experience with):

Shopify, ReAmaze, Amazon Seller Central, eBay, ShipStation, Slack, Skype, Trello.



Why Join Us?

Be part of a stable and growing company with a proven track record.

Enjoy a fun, friendly, and supportive work environment.

Unlock opportunities for professional growth and development.

Work with a team that is passionate about their work.



Ready to Join Our Team? Here's How to Apply:

We're excited to learn more about you! To apply, please submit the following:

Your Updated Resume: Please ensure it reflects your most recent experience and skills.

A Short Video Introduction (1-3 minutes): We'd love to see your personality and hear directly from you! In your video, please:

Highlight your relevant experience and how it aligns with the role.

Explain why you're enthusiastic about joining our team and what you can bring to the table.

Please send your resume and video (via Loom link or similar) to: Upgrade to see actual info directly to this email will ensure your application receives prompt attention!