ConvertKit Expert

Job Title: Part-Time ConvertKit Specialist and Customer Support VA

Job Description:

We are seeking a highly skilled and motivated Virtual Assistant with at least two years of experience using ConvertKit and a solid background in English customer service. This part-time role (20 hours per week) is pivotal to our marketing and customer support operations, helping to manage email campaigns and ensuring excellent customer interactions.

Responsibilities:

1. Email Campaign Management:
• Create, manage, and optimize email campaigns using ConvertKit.
• Design and implement email sequences, tags, and automation.
• Analyze email performance and suggest improvements.
2. Customer Support:
• Respond to customer inquiries via email, chat, and possibly phone, ensuring timely and accurate communication.
• Resolve customer issues and escalate complex cases to the relevant departments.
• Maintain a customer support database and document frequently asked questions.
3. Daily Reporting:
• Send a daily report detailing completed and ongoing tasks.
• Update CRM systems and maintain accurate customer records.
4. Administrative Support:
• Assist in scheduling and calendar management.
• Perform various administrative tasks to support marketing and customer service teams.

Required Skills and Qualifications:

• Minimum 2 years of experience with ConvertKit.
• Proven customer service experience with excellent English communication skills (both written and verbal).
• Ability to write in US-based English and sound like a native speaker in written communication.
• Strong problem-solving skills and the ability to work independently.
• Familiarity with CRM systems and customer support software.

Soft Skills:

• A fast learner with the ability to adapt quickly to new tools and processes.
• Excellent attention to detail and organizational skills.
• Ability to follow instructions accurately and efficiently.

Work Schedule and Compensation:

• Part-time position (20 hours per week), Monday to Friday.
• Flexible hours with a requirement for some overlap with US business hours for live communication.
• Salary: Competitive, based on experience.

Perks and Benefits:

• Pro-rated 13th-month pay.
• Paid holidays and leave.
• Training and development opportunities.

How to Apply:
When applying, please put “Part-Time ConvertKit Specialist and Customer Support VA” in the subject line. Include your resume and a detailed cover letter explaining your experience with ConvertKit and why you are a good fit for this role.

Use 3 AP when you apply.

Please note: Applications without detailed ConvertKit experience and specific examples of your work with ConvertKit will not be considered.