Customer Service & Sales Superstar

Hours: Appx. 9:30am-1:30 pm PST Monday-Friday

Salary: $2.50-$5.00/hour depending on experience

Do you love being client focused, detail oriented, self-starter, patient, positive, thoughtful and making a difference? Have a passion for sales and customer service? Want to join an innovative, fast-paced e-commerce, subscription box, and swag marketing company with an international, remote team? If so, then we want you to apply to join our team!

Your skills, motivation and caring will play a crucial role with customer service & sales.

This person who is a great fit will be able to efficiently handle the following:

Key Responsibilities:
• Quickly and efficiently handle Inbound and outbound calls, emails, chat & SMS for excellent Customer Service &, Sales
• Improve sales & strengthen the bond with our community by building positive relationships, getting offers in front of them, showing how their subscription is helping give back, sending gifts/acknowledge special occasions like birthdays, etc. and making them feel special and appreciated.
• Follow up on warm leads and make cold calls/emails as required to get prospect to the finish line & qualify leads.
• Provide feedback and suggestions to improve customer service processes and procedures and propose customer retention solutions.
• Follow up with customers after the sales is complete to request a review and referral
• Social Media Moderation daily and engage with other accounts to build relationships that will grow our business
• Assist with brainstorming & executing marketing efforts to drive engagement, increase reach and promote our products.
• Order Management from quote to completion
• Collaborate effectively in a remote work environment
• Help setup AI to automate what we are able to.


REQUIREMENTS
• EXCELLENT written and verbal English communication skills. clients are all English speaking and based in the US and Canada
• Comfortable making both warm and cold calls to generate interest in our products & services
• Willingness to work 20+ hours a week as needed during the PST time zone.
• Availability to move to full time as soon as available.
• Prefer us being your sole employer so there are no scheduling conflicts and you give us your best like we will give to you.
• Working knowledge in the eCommerce, subscription box, and swag marketing industries and processes is preferred
• 2+ years of experience in customer service/support via phone and email (chat and text preferred too)
• 2+ years experience in a sales environment with a great track record and experience in lead generation preferred
• Have at least 6 months experience in order management or similar preferred.
• Experience working in a virtual assistant/administrative support role is a plus
• Excellent typing skills of at least 50 WPM
• Experience with or able to quickly learn computer software applications, including, but not limited to google drive, Dropbox, Slack, Social Media Applications: Instagram, Facebook & TikTok, Gmail, Zendesk, Stripe, Shopify, Subbly & Cratejoy


YOUR WORK AREA:
• Appropriate quiet environment for virtual work
• You enjoy working remotely - We’re a remote-first company and we want to never have an office. This is great if you like working by yourself in the quiet, but it can be terribly painful if you need the energy of coworkers nearby.
• Reliable internet connection
• Magic Word: You’ll be asked for this on the job application. When you type “This Job Is For Me”, type it in all capital letters and as one word, like this: THISJOBISFORME
• Internet speed of 10mbps download / 5mbps upload or faster (show screen shot when applying)
• Own your own computer and headset for calls
• Back up internet is a must (strictly no USB Sticks allowed)
• Ability to make and receive USA phone calls


You:
• You should have a persuasive attitude, excellent customer relationship skills, a self-starter and have a passion for sales and customer service.
• Strong conflict resolution & problem-solving skills and ability to adapt & respond properly to different types of scenarios while thinking on your feet, remaining calm and professional if situation becomes stressful.
• Exceptionally resourceful & willing to take on challenges- if you don't have the answer, you go out and find it.
• Proactive, resilient, growth & goal-oriented mindset and pride yourself on self-accountability and achieving goals.
• Consistent work habits and strong work ethic
• Excellent technical, time management, prioritization and organizational skills
• Ability to work independently and with a team, take the initiative & meet tight deadlines. Many tasks must be completed by a certain time each day or within a certain amount of time after something happens.
• Strong attention to detail and ability to follow instructions is a MUST!
• Positive demeanor, trustworthy character, patient, humble (leave your ego at the door), open and honest - even about mistakes
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to adapt to changes in technology and processes quickly



About The Benefits:
• Competitive salary
• Work from home fully remotely
• Job stability
• All US public holidays you will be off. If there are certain other holidays you want off, then let’s discuss those. Paid Birthday Off.
• You are being hired because you are a professional and an expert. We expect you to perform at your best always and we will give you our best too. (Help and support are always available)
• AWESOME TEAMMATES - We want to work with the best. Your teammates will push you to grow and we expect you to push the team forward too.
• BETTER SUGGESTIONS > HIGHER POSITIONS - You are joining as a valued team member where your thoughts and ideas are welcomed.

ABOUT US:
We are a dynamic and growing company with two distinct but exciting businesses. We have a subscription box and e-commerce business with unique and creative product offerings. Additionally, we run a Swag marketing company located in California for almost 20 years. We specialize in helping our clients connect and stand out with their target audience through marketing and logoed products.

We love being creative. Showing our clients we care. Creating exclusive & limited-edition products & services that they love. We are constantly pushing ourselves to think bigger, do better, stand out in the crowd and step into the person we were meant to be. That means we move at a fast, but deliberate pace. Are always watching what’s trending, thinking about what’s next and learning more so we can innovate and stay ahead of our competition.

We need to expand our team in order to achieve what we have planned in the upcoming months and would love you to be the new person on our international team of superstars!

ABOUT OUR CULTURE:
1) We strive to make things easier and better for the customer.
2) We are transparent with each other. Openly sharing your thoughts is encouraged.
3) Autonomy. You are trusted to make good judgements and do what's best.
4) Be a damn good teammate and person filled with integrity.
5) Take calculated risks and learn from mistakes.

PAY:
The pay will be determined based on your level of skill and the other people that apply for the job.

TO APPLY FOR THIS JOB:
You’ve read everything and think you are a good fit? Then let’s get the ball rolling.

Fill out the application form completely (see link below).
https://bit.ly/cs-sales-application

Make sure to follow all the steps above. Those who won’t be able to follow the above instructions on how to apply will not be entertained.

If we decide to interview you there will be a video call interview between us so we can connect and see if there is a good fit. Video will be required on this call.

We’re excited to get to know you!


P.S. We will not accommodate private messages. Applications through onlinejobs.ph will be ignored.