Email Support Representative

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

November 20th, 2019

Profile Description

Uber (Email and Chat Support)
- Assisted Uber Partners/Drivers with their app issues, document approval, account status, incentive or payment questions, trip issues like incorrect fare or mistimed trips through chat and email software called Zendesk

Gogograndparent (Loss Prevention)
- Assisted elderly callers to get trips to their doctor appointments, salon, hospital or any other destination
- Called customers whose trips got cancelled to make sure they get picked up if they still need a ride
- Made adjustment to pin locations where customer needed to be picked up
- Assisted with registration for new callers

ResolvedCX (Email Support Manager)
- Assisted customers with their subscriptions, order edits, refunds, order replacement, and order status
- Trained agents to be familiar with the process for new accounts- Checked agents' tickets for quality and to make sure resolution provided to customer was correct
- Reporting directly to clients for any technical issues with tools or any issues with customer service emails

TM Essentials (Email Support/Customer Service VA)
- responded to chats and emails
- assisted customers with their order concerns like damaged items, missing items, delayed shipments, return requests, birthday discount codes, gift card questions