Customer Service, Virtual Assistant, Appointment Setter

• Answering customers calls to assist in their programming, billing, promotions and inquiries. • Assisting customers with their technical issues as well as troubleshooting over the phone. • Providing service for customers on operational aspects, payments, refund and other service request • Setting up appointments for customers having technical issues where we can’t fix over the phone. • Providing knowledge to customers about the line of business and new promotions. • Updating customers order or information on the system. • Up sell some other service we have with incentives. • Calling customers to register and use our long-distance service from US, Canada and Hong Kong. • Providing all information about the service and sign up the customer. • Convincing customers to use the service after signing up. • Providing insights from sales evaluation, retention, welcome calls and customer service line of business

I worked with one of the satellite Tv service in US for 6 years and providing advance troubleshooting for customers.

I worked for Airbnb before and providing email and phone support.