Experienced professional with a diverse background spanning the telecom and publishing industries. I have developed strong expertise in customer and technical service support, customer success management, new hire mentoring, sales supervision, and lead generation. Known for delivering exceptional results by fostering positive relationships, driving sales, and guiding teams to achieve high performance.Core Competencies:Customer & Technical Support (Telecom): Proficient in troubleshooting technical issues and providing timely solutions to enhance customer satisfaction.Customer Success Management (Telecom): Skilled in customer engagement strategies that maximize retention, satisfaction, and long-term growth.Training & Mentorship (Telecom): Adept at onboarding and mentoring new hires, fostering professional growth, and building effective, confident teams.Sales Leadership (Publishing): Proven track record in leading sales teams to consistently meet and exceed targets, using strategic planning and motivational techniques.Lead Generation: Experienced in identifying and nurturing potential leads to drive business growth and achieve revenue objectives.Key Achievements:Increased customer satisfaction scores by streamlining support processes and improving resolution efficiency in the telecom sector.Spearheaded sales initiatives in publishing that consistently surpassed revenue goals.Successfully developed and executed training programs in telecom to improve team productivity and technical expertise.Built strong customer relationships, contributing to client loyalty and business retention.Boosted revenue by implementing effective lead generation strategies and outreach initiatives.I am passionate about delivering value, driving business success, and fostering a collaborative work environment. With my expertise, I am confident in making a positive impact on any organization.
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- Lukas Rohler
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