Excellent IT servicedesk specialist/MSP/Customer Service

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

Associates degree

Last Active

November 19th, 2024 (10 days ago)

Member Since

February 18th, 2019

Profile Description

Looking for a Professional and Reliable IT Support/Customer Service Representative?
You've come to the Right Profile! Let me tell you why??

* Experienced in customer service for 11 Years (5+ year in Tech Role).
* Expert in handling Escalations
* Proven and dedicated in providing excellent service.
* Has a BIG heart for your success

With my mastery in customer service, knowledge and year working on the same field you can count on me to give your clients and customers a top-notch support.

Services:
Administrative Support
Customer Service (Chat, Email handling and Social Media Messaging)
IT ServiceDesk (MSO365 Administration, Active Directory, Windows Server, M365 Migration)
Data Entry and Web ResearchEmail Management
Calendar Management

TOOLs
CRM: Zendesk
Microsoft office: Word, PowerPoint, Excel
Google Work Space: Docs, Sheet, Drive
ITSM: ServiceNow, Remedy on Demand, Kaseya BMS
Remote Screen Sharing Tool: Beyond trust Bomgar, Addigy, Siebel, Live Connect,
Connect Wise and Automate, Splashtop
RMM Tool: Kaseya VSA, Datto RMM
Communication Tool: Zoom, Skype, Google Meet, Microsoft Teams
Cybersecurity Tool: Datto RMM, Threat Locker, Darkweb, Huntress.
Documentation Tool: IT Glue
Cloud Applications: One Drive, Dropbox, Sugar Sync
Server and Virtualization: Citrix, 
VOIP: Jabber, Nextiva, webphone.
Networking: Unifi
Companies trusted me
Novartis
Telstra
IT Fusion Tech (MSP)
Dell
ATT
Dish Network
Coulee Tech (MSP)
TIBG (MSP)

Your breakthrough is just minutes away!
Message me now. I can Start today *wink*