Experienced Customer Support and QA Analyst

I have more than 10 years of customer service experience in the BPO and fashion industries. I've handled retail sales, mobility, e-commerce, healthcare, and travel accounts in the Philippines and in the United Arab Emirates (Abudhabi and Dubai).

I have a strong background in email communication using different email service like Gmail and Microsoft Outlook. I set up calendar meetings for clients and other people within the organization to discuss information regarding processes and feedback. I am good at collecting data and sending various reports to different groups of people within the company.

I've handled different voice accounts in the BPO industry. I focus on resolving issues on the first call, navigating different tools and resources to identify the status of the issue, and providing an appropriate response to the caller. Deliver information and answer questions in a positive manner to facilitate strong relationship with the customers. Complete the documentation necessary to track issues and facilitate the reporting of overall trends.

I connect with the customer and provides excellent service through instant messaging on the company website, mobile app, or social media posts and messages (Facebook and Twitter). I assist customers with their travel needs, such as flight booking, changes or cancellations, airport assistance (wheelchair, disability assistance, unaccompanied minor service, etc.), loyalty benefits, and all other concerns regarding travel. I handle multiple chats at the same time and communicate in a clear and concise manner while also responding with accurate information. I respond to customer questions, research account activity and notes, troubleshoot any issues, provide supporting help documentation, and perform any number of other tasks.