I've worked in multiple systems, including ZenDesk, Helpshift, Salesforce, Gorgias, and others.
I also do administrative support - data entry and research, to name a few—experience with the MS and Google.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Resolve customer complaints via phone,
Contribute to team effort by accomplishing related results as needed.
Ecommerce:
1. Listing
2. Product / Supplier research
Arbitrage | Private Labeling
3. Order Fulfillment
4. Customer Support
5. Return and refund
6. Order tracking
7. Cashback / Voucher
8. Dropshipping
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.