Executive Assistant / Sales & Tech Support Rep

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Associates degree

Last Active

November 30th, 2024 (today)

Member Since

November 25th, 2018

Profile Description

Here are some of my competencies:
• Prior technical support experience, dealing with
technically complex questions in a structured and professional environment.
• Previous call center experience.
• Experience installing applications and updates in a corporate
environment.
• Strongly developed analytical and troubleshooting skills.
• High level of self-motivation with a strong desire to
solve problems and multi-task with priority.
• Outstanding verbal and written communication skills in
English (including technical writing).
• Ability to maintain self-control while defusing stressful
customer situations.
• Excellent demonstrated customer service skills.
• Excellent demonstrated selling service skills.
• Ability to collaborate technically with other groups.
• Effective learning skills.
• Professionalism, a pleasant manner, and a positive attitude.
• Flexible to work various shifts, weekends, and holidays.
• Works well in a team environment.
• Other duties and projects as assigned by management.
• Keyboarding skills.
• Handled and executed outbound marketing and sales of
financial and media services.
(Virgin Media UK, Virgin Mobile UK, Guthy Renker, Chase
Business Card, HSBC)
•Prior experience with SiriusXM Satellite Radio U.S.A.
Tier 1 Agent: Handled and executed inbound customer services
and up-sell of satellite radios.
Tier 2 Agent:  Handled
customers that would like to cancel or disconnect their services.
Level 2 Agent (Senior Line): Handled concerns that needed
special attention and took supervisory calls that can’t be handled by front
line representatives.
• Knowledge and experience with the following
- document management systems such as SharePoint including
Web
Application and IIS concepts.
 
-troubleshooting HP Printers.
- Mac OS.
- Microsoft Windows Client Platforms (Windows XP/7/8/10).
- troubleshooting technical issues of Microsoft Office
products (2007/2010/2013/2016/365).
- Activation/Installation (windows/MS Office/Mac)
- Servers – KMS, Windows Servers
- UNC Path / Shared Drive
- Data Recovery – Basic/Advanced approaches
- MS Office Deployment
- Importing/Exporting Data
- Access- VBA Coding/Queries/Corrupted DBs
- InfoPath, Visio, Project Pro
- Email Correspondence – Email etiquette
- Office Performance Issues
- Active Directory
- Group Policies
- Excel - Macro Corruption/Execution/Performance
- Mail Merging