Recruitment Specialist/Operations Manager/ProjectManager

Overview

Looking for full-time work (8 hours/day)

at $7.39/hour ($1,300.01/month)

Bachelors Degree

Last Active

December 6th, 2024 (5 days ago)

Member Since

September 3rd, 2018

Profile Description

Professional Summary:

Dynamic and results-oriented professional with over a decade of extensive experience in BPO recruitment and management. Adept at cultivating client relationships, leading high-performing teams, and delivering top-notch virtual assistance. Demonstrated expertise in digital marketing strategies, meticulous project management, and fostering long-term client partnerships. 

WORK EXPERIENCE:

Account/Project Manager (Digital Marketing Agency)  January 2023 - November 2024

Managed key accounts, meticulously monitoring project progress, and devising strategic initiatives to drive success.- Analyzed and optimized digital marketing channels, including social media, website development, PPC campaigns, and SEO strategies.- Conducted and facilitated client meetings, ensuring alignment with project objectives and exceeding client expectations.- Developed comprehensive project plans, delegated tasks, and coordinated with cross-functional teams to ensure project milestones were met efficiently.- Provided regular progress reports and performance updates to clients, addressing any concerns promptly and implementing necessary adjustments to ensure project success.

General Virtual Assistant / Project Leader (Recruitment Agency)  July 2021 – December 2022

Directed and managed projects, ensuring adherence to deadlines and delivering exceptional client service.- Cultivated and maintained client relationships through proactive communication and personalized support.- Spearheaded social media management initiatives, executed lead generation campaigns, and managed appointment scheduling.- Led end-to-end recruitment processes, including candidate sourcing, onboarding, and training.- Implemented process improvements to streamline operations and enhance overall efficiency.- Developed training materials and conducted training sessions for new employees, ensuring alignment with company standards and procedures.

Freelance Virtual Assistant  July 1, 2021 - December 10, 2021

Provided comprehensive virtual assistance services, including data management, recruitment support, social media management, appointment scheduling, and email management.- Conducted market research and analysis to support business development efforts.- Collaborated with clients to identify needs and deliver customized solutions to meet their objectives.- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines and exceed client expectations.

Recruitment Analyst - TELUS International Philippines (McKinley Exchange)  November 22, 2018 - June 25, 2021

Managed the sourcing phase of recruitment, conducting thorough resume reviews and initial candidate screenings.- Utilized various recruitment tools and platforms to identify and attract top talent.- Coordinated with hiring managers to understand staffing needs and develop targeted recruitment strategies.- Conducted interviews and assessments to evaluate candidate qualifications and fit for open positions.- Managed applicant tracking systems and maintained accurate records throughout the recruitment process.- Collaborated with HR teaUpgrade to see actual infombers to ensure compliance with company policies and procedures.

Manager - Twelve 23 Restobar  May 2017 - November 2018

Orchestrated seamless operations within a hospitality environment, prioritizing customer satisfaction and operational excellence.- Managed recruitment processes, including job postings, candidate screening, and interview coordination.- Developed and implemented training programs for new employees, ensuring consistency in service standards and operational procedures.- Oversaw inventory management, ordering supplies, and maintaining stock levels to meet customer demand.- Implemented marketing initiatives to promote the restaurant and attract new customers, including social media campaigns and promotional events.

Recruitment Specialist - VXI Global B.V. Holdings (Project-base)  December 12, 2016 - May 11, 2017

Conducted full-cycle recruitment activities, including sourcing, screening, interviewing, and offer negotiation.- Collaborated with hiring managers to define job requirements and develop job descriptions.- Utilized applicant tracking systems to manage candidate pipelines and track recruitment metrics.- Coordinated recruitment events and job fairs to attract top talent and build employer brand awareness.- Developed and implemented recruitment strategies to address hiring needs and meet staffing goals.

Account Manager - International Talk Desk Incorporated (Company closed)  April 2016 - November 2016

Directed daily operations within a call center environment, setting and achieving performance targets.- Managed a team of customer service representatives, providing coaching and support to ensure high-quality service delivery.- Developed and implemented customer service policies and procedures to enhance customer satisfaction and loyalty.- Conducted regular performance evaluations and provided feedback to teaUpgrade to see actual infombers to drive continuous improvement.- Collaborated with cross-functional teams to address customer issues and implement solutions to improve service delivery.

Team Leader - Acciva BPO Solutions (Company closed)  August 2015 - February 2016

Supervised a team of agents, ensuring quality control, providing coaching and support, and maintaining client satisfaction.- Conducted regular teaUpgrade to see actual infoetings to communicate goals, objectives, and performance expectations.- Monitored team performance metrics and provided feedback to drive performance improvement.- Developed and implemented training programs to enhance agent skills and knowledge.- Liaised with clients to understand project requirements and ensure alignment with client expectations.  

EDUCATION:

Bachelor of Science in Nursing  Lorma Colleges
June 2005 - April 2009