Administration/Project Manager/Customer Support

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Not Specified

Last Active

November 25th, 2024 (4 days ago)

Member Since

February 24th, 2018

Profile Description

Since 2012, my professional journey has encompassed diverse roles within the Customer Service industry, shaping a comprehensive skill set that spans various facets of business operations. Commencing as a Customer Support Representative, I engaged with clients through telephone interactions, addressing inquiries, and concerns, and offering adept troubleshooting solutions aligned with the respective product or service. 

In the year 2018, I expanded my expertise into Digital Marketing, assuming the role of an Account Management Specialist. Subsequently, I embraced additional responsibilities as an Administrative Assistant, Quality Assurance Specialist, and Project Manager, further augmenting my proficiency across various domains.

Progressing through subsequent roles as an Administrative Assistant, Quality Assurance Specialist, Account Management Specialist, and Project Manager, I honed my expertise in an array of functions, including but not limited to:

Administration
Appointment Set-up
Call clients for consultations and follow-ups
Chat and Email support
Client Outreach and Retention
Creation of social media content for enhanced engagement
Customer Service Support
Data EntryEmail campaign setup and scheduling
Management of accounts and projects
Multiple Inbox Management
Preparation and issuance of invoices and receipts
Project Management
Research
Long-term business retention through contract renewals and ensuring client satisfaction
Scheduling client appointments and meetings
Social Media Management

Throughout these roles, I have adeptly utilized an extensive suite of applications, including but not limited to:

Active Campaign
Acuity
Adobe Photoshop
Asana
Canva
Click Funnels
ClickUp
Clockify
Crowd Signal
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Dropbox
GoDaddy
Google Suites
Hello Sign
Loom
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MyPostcard
Paypal
Screenshot Monitor
Slack
SMS Broadcast
Stripe
Thinkific
Thrivecart
Time Doctor
Typeform
WordPress
Xero
Zendesk
Zoom

Drawing upon this wealth of experience, I am confident in my ability to excel in roles closely aligned with those aforementioned, and I am eager to contribute my skills and expertise to further enhance organizational success.