I have broad experience in Customer Service and Technical Support. I worked with prestigious companies and handled different accounts, making me a skillful and knowledgeable Customer Service and Technical Service Representative for AT&T U-Verse, Microsoft Answer Desk Online, DirecTV, and Freedom Chase Card, where we processed credit limit requests, payments, fund transfers, and general inquiries regarding their credit.
Furthermore, we supported clients via chat with antivirus removal, PC tune-ups, installations, software troubleshooting, and 1-on-1 tutorials for Microsoft products and services. Also, provide technical troubleshooting and billing concern assistance for DirecTv members and sell NFL network and Pay-per-view movies and events.
In addition to my customer service background, I have valuable experience in e-commerce and dropshipping. I managed online stores, handled product listings, processed orders, coordinated with suppliers, tracked shipments, and resolved customer inquiries and disputes on platforms like Shopify, Microsoft, and eBay. This combination of technical, service, and e-commerce expertise allows me to provide comprehensive and high-quality support across multiple industries.
As a Registered Nurse (RN), I worked as a Staff Nurse in the Emergency Room of a 100-bed capacity tertiary hospital, providing comprehensive healthcare services and first-aid treatment to patients seeking urgent care. With my extensive experience, strong work ethic, and dedication to excellence, I am confident that I can help scale your business to new heights and foster lasting relationships for long-term success.
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