Seasoned Customer Service Professional

Overview

Looking for gig work

at $9.43/hour

College Level

Last Active

December 1st, 2024 (today)

Member Since

November 23rd, 2017

Profile Description

I am a Seasoned Customer Service Professional with over 15 years of experience in the Call Center/BPO industry. Throughout my career, I’ve supported customers through mediums such as Phone, Email, and Chat in roles covering different lines of business including Customer Care, Billing, Sales, Retention, Technical Support, Disputes, and Online Gaming. With experience managing escalations, I’ve honed my ability to resolve complex challenges while delivering excellent Customer Service.

I've been working remotely as a Technical Support Advisor II for a US-based Satellite TV Provider, focusing on enhancing the customer experience. As I work toward becoming a full-time Virtual Assistant, I am eager to learn and expand my skill set. I’m excited to apply my strong organizational, communication, and problem-solving abilities while providing top-tier support and contributing to the operational success of your business.

Most of the clients I've worked for are US-based Telcos (residential and business), and US-based E-commerce/Retail companies. I had a short stint with a US-based Financial Institution and a UK-based Online Gaming Company as well.

I'm adept with different CRMs such as SalesForce, Amdocs Clarify, and Oracle's Siebel CRM, and using Customer Interaction Tools such as Genesys Soft Phone, Coral Soft Phone, Avaya Soft Phone, TouchCommerce, Live Person, and Mail Manager.

I can also use Productivity Tools such as Microsoft Office (Word, Excel, PowerPoint), Google Docs (Docs, Sheets, and Slides), and Email Programs such as Microsoft Outlook and Zimbra.

I can do basic Social Media content with tools such as Canva and Capcut and have them posted through Meta Business Suite and YouTube Studio.

I'm Organized, a Team player, Hardworking, a Fast Learner, Exciting to work with, Passionate, and Eager to learn new things. I can communicate well in English and always ensure Quality Service.

I can be very useful to your team since my main objective is to give Outstanding Results, Build Long-term and Meaningful Relationships and professionalism, and Leave my clients 100% Satisfied with my work.