Virtual Assistant

In my recent role as a Guest Experience Representative at AIRRIVA, I managed communications with guests on platforms like Airbnb, VRBO, Expedia, and more. I handled a range of guest interactions, including reservation support, payment processing, check-in guidance, and coordinating maintenance requests. Additionally, my experience at TDCX Philippines as an Airbnb Case Manager strengthened my mediation skills, allowing me to efficiently handle disputes and claims between guests and hosts. Guest Communication: I have experience promptly responding to guest inquiries via email, text, and calls across multiple platforms, including Airbnb and VRBO. My commitment to providing clear and helpful information to guests has been a cornerstone of my customer service approach. Booking Management: My previous roles involved updating booking calendars, confirming reservations, and processing changes. I have also assisted with sending check-in instructions and managing pet fees, ensuring smooth arrivals for all guests. Property Coordination: I coordinated closely with housekeeping and maintenance teams to address any guest or property issues and created tasks and invoices in Breezeway for safety claims. Listing Updates and Reviews: I’ve written and monitored guest reviews to maintain positive ratings, and I’ve updated property listings with current photos and descriptions. This experience aligns with your goal of keeping your listings attractive and up-to-date.