Service Desk Analyst / Office 365 Cloud Engineer

Overview

Looking for full-time work (8 hours/day)

at $10.23/hour ($1,799.99/month)

Bachelors degree

Last Active

December 11th, 2024 (today)

Member Since

October 14th, 2017

Profile Description

I am a born tech guy and a natural troubleshooter at heart. I see this
as a great opportunity, but even more than that, this industry is
tailor-made for my skill sets and will challenge me to grow in the job I
love. I also see this as a way to help others and deepen my
understanding of my field on a larger scale.

I am very flexible
with my available work hours, and others always describe me as an
enthusiastic team player! Here is a brief summary of some of my current
skills that might be of use to you:

NOC - VoIP
• Support small
to enterprise-grade customers in NY, PA, MD, CT, and FL in On-net and
off-net environments providing VoIP solutions and premium support.
• Provide break fix for VoIP routing issues in different telephony circuits such as MPLS, T1, DIA, Flex
• Trace and isolate phone routing issues on different VoIP protocols.
• Investigate LAN and WAN telephony blocking on the network, switch, router and firewall, port blocking, etc.
• Setup NAT or port forwarding on Dreytek, Cisco, Meraki router
• Setup SD-WAN, failover, Wan aggregation, load balancing


On-premise Infra and Cloud Support
• Supports Basic, Mid-size, and Enterprise Accounts
• Assist in the activation and Onboarding of the Microsoft O365 Services
• Assist in the conceptualization and implementation of Email Migration Plans
• Assist in the implementation of Hybrid Deployment Plans
• Assist in the installation of Microsoft Office Pro Plus Software
• Assist clients in the administration of their Exchange Online, Teams, and SharePoint Online services
• Provide break-fix support to service-related issues
• MSP360 backup deployment and support
• AWS and Azure VM support


Service Desk:
• 7 years experience with a busy service desk successfully supporting Active Directory, Exchange Server, Application Support

I hope we can work and grow together.