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Experienced Executive Assistant  - Customer Service Ace 

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Associates degree

Last Active

September 26th, 2024 (yesterday)

Member Since

June 2nd, 2017

Profile Description

Hi, I am your most important asset. Your Powerhouse!! 

Here is what I bring to the table:   

With a robust foundation in management, training, education, and client relations, I am a seasoned professional dedicated to achieving excellence through a goal-oriented mindset. My career is marked by a proven ability to cultivate enduring relationships with both staff and colleagues, highlighting my capacity to excel in fast-paced, high-pressure environments.  Renowned for my significant contributions to organizational growth and staff development, I bring a wealth of experience and an ambitious leadership style

Armed with superior interpersonal and communication skills, I excel in relationship management and delivering persuasive presentations.

As an Executive Assistant with 5 to 10 years of experience, my background is characterized by effective support for C-suite executives and senior management. My expertise encompasses managing complex schedules, coordinating international travel, and facilitating seamless interdepartmental communication.

My skill set is further enhanced by my ability to draft correspondence, prepare reports, and conduct thorough research, thereby streamlining executive decision-making processes. I am particularly adept at ensuring efficient office operations and the confidential handling of sensitive information, underpinned by my exceptional client service management abilities. With strong organizational skills, an eye for
detail, and a knack for prioritizing tasks efficiently in dynamic environments,
I am ready to elevate executive productivity and contribute to the success of
your business through my unwavering commitment to administrative excellence.
With a strong background in customer and technical support, Sales, and project management, I am confident in my ability to excel in this role.
 
Starting my career as a Customer Sales
Representative at AT&T Value Market, I learned the foundations of customer
communication and sales. This role was my introduction to the fast-paced world
of customer service.
 
Building on that experience, I joined Symantec
Corporation's Norton Software Security Division as a Customer Service and
Technical Support Representative. This position deepened my technical proficiency
and problem-solving skills.
 
My journey then led me to the automotive industry,
where I worked as an Automotive Parts and Quotes Technical Advisor and Dealer
Parts Specialist. This role enhanced my technical expertise and my ability to
explain complex information clearly to clients.
 
In my subsequent role as a Project Development
As coordinator, Data Analyst, and Executive Assistant to the CEO, I managed
projects, analyzed data, and provided high-level support. This experience honed
my organizational and multitasking abilities.
 
Most recently, as a Legislative Services Assistant,
I navigated complex administrative tasks, providing executive-level support in
a fast-paced environment.
 
Looking ahead, I am eager to bring my skills and
dedication to your business. I am committed to enhancing your team's efficiency
and customer satisfaction.

Thank you for considering my application. I look
forward to the opportunity to contribute to the success of your company.
 
Power Plan 
- Standby 3.8 kVA Power generator ( with ATS) 
- All systems are power-backed by UPS 

Technical Specifications of  Equipment: 
 - I7 12th Gen.  8GB RAM - 512GB NVMe SSD 
-  Triple Monitor Set up.
-  dual ISPs with load sharing router with auto fail-over 
- proposed Starlink Satellite  Internet    

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

• Delivered exceptional customer service by guiding clients through product selection, offering insightful information, and addressing inquiries to enhance customer satisfaction. • Surpassed monthly sales goals by employing strategic upselling and cross-selling methods. • Addressed customer grievances with empathy and professionalism, ensuring swift resolution and sustained customer loyalty. • Partnered with the sales team to develop and execute sales strategies, driving collective achievement. • Managed customer data efficiently using CRM tools to record interactions and transactions accurately.

Customer Support

Experience: 5 - 10 years

• Provided comprehensive multi-channel technical support (phone, email, chat) for Symantec's Norton Anti-Virus software, achieving prompt and effective issue resolution. • Demonstrated expertise in guiding customers through seamless installations, configurations, and troubleshooting of Norton Security products. • Diligently documented customer interactions, issues, and resolutions in CRM systems, driving service quality and enabling insightful trend analysis. • Ensured customer satisfaction and loyalty by swiftly addressing and resolving issues and concerns. • Analyzed customer feedback to pinpoint trends, informing strategies to boost retention rates. • Fostered collaboration with product development and engineering teams to streamline resolution of advanced technical challenges. • Contributed to team efficiency by developing and enhancing knowledge base articles and training resources.

Office and Administration » Personal Assistant

Experience: 5 - 10 years

• Expertly managed CEO's calendar, optimizing appointment prioritization and scheduling key meetings with stakeholders. • Streamlined travel logistics, coordinating seamless itineraries and accommodations for CEO's business trips. • Crafted and refined CEO's correspondence and documents, ensuring precision and discretion. • Facilitated executive meetings by preparing agendas, documenting minutes, and tracking action items. • Oversaw financial tasks for CEO's office, including expense reporting, budget oversight, and invoice reconciliation. Renewable Energy Consultant • Conducted comprehensive energy audits and analyzed consumption patterns for industrial and commercial clientele to enhance sustainability. • Formulated strategic recommendations for energy efficiency and renewable energy integration, effectively minimizing carbon footprint and reducing expenses. • Played a pivotal role in renewable energy project development through meticulous site assessments, feasibility studies, and technical due diligence. • Crafted and delivered high-impact technical reports, proposals, and presentations, ensuring clear communication with clients and stakeholders.

Other Skills

Real Estate » Appointment Setting

Experience: Less than 6 months

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Travel Planning

Experience: 5 - 10 years

E-Commerce » Inventory Management » Quality Control

Human Resources

Customer Support » Email Support

Customer Support » Technical Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support » Forum Community Moderation

Office and Administration » Microsoft Excel

Basic Information

Age
38
Gender
Male
Website
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Address
Davao, Davao del Sur
Tests Taken
IQ
Score:  124
DISC
Dominance: 3
Influence: 5
Steadiness: 1
Compliance: 3
English
C2(Advanced/Mastery)
Uploaded ID
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