I am a seasoned Customer Service Representative with a proven track record of resolving customer concerns, managing inquiries across multiple channels, and delivering exceptional support using tools like Zendesk and Salesforce.
My experience extends beyond frontline support. I’ve also worked as a Senior Analyst, using data-driven insights to improve customer satisfaction, and as a Team Manager, leading teams to consistently exceed performance goals. This unique combination of hands-on service expertise and leadership skills allows me to address immediate customer needs and contribute to long-term process improvements and team success.
I’m passionate about creating positive customer experiences and driving results in dynamic, customer-focused environments.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 10+ years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: Less than 6 months
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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