Customer Service, Project Implementation, Data Analysis

Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Associates degree

Last Active

December 1st, 2024 (today)

Member Since

January 31st, 2017

Profile Description

Throughout my diverse career journey, I’ve honed a robust skill set that has allowed me to excel in various roles and responsibilities. As an Analyst and Team Lead at VISA, I’ve demonstrated my ability to lead and manage specific products and services effectively. One of my key strengths is my proficiency in communicating complex technical concepts to both internal teams and external clients with clarity and precision. This skill has been instrumental in ensuring seamless collaboration and understanding across departments.

In addition to my communication skills, I have also established myself as a reliable escalation point for complex cases and urgent issues. I thrive in high-pressure situations, where my quick problem-solving abilities and attention to detail shine through. My knack for identifying process gaps and implementing strategies to bridge these gaps has been crucial in driving operational efficiency and productivity within my team.

Collaboration is another area where I excel. I have a proven track record of coordinating and collaborating with various internal teams, such as Product Owners, Solutions Management, and Technical Account Managers (TAMs), to streamline processes and drive efficiency. This collaborative approach has not only enhanced productivity but has also contributed significantly to improving client satisfaction.
Furthermore, my experience in Screening Management Support at Cybersource has equipped me with a keen eye for detail and a deep understanding of fraud prevention strategies. I’ve successfully reviewed customer orders, identified fraudulent transactions, and mitigated potential losses by reporting fraudulent patterns and large-scale attacks to leadership promptly.

My tenure as a Customer Service Representative strengthened my customer-centric approach. I consistently provided excellent support to cardholders, resolved concerns promptly and professionally, and played a key role as the Quality Point of Contact (POC) for the team. My proactive approach to identifying pain points and simplifying procedures has consistently contributed to enhancing client satisfaction and retention.

In summary, my skills and experiences across various roles have shaped me into a versatile professional with a strong focus on delivering exceptional results, fostering collaboration, driving operational efficiency, and ensuring client satisfaction.