I am a dedicated and results-driven professional with a diverse background in customer service, finance, project management, and strong expertise in Microsoft Excel. With a proven track record in various roles, I bring a unique blend of skills and experience that allow me to adapt and thrive in any organization.
Professional Expertise:
Excel Mastery:Excel has been integral to my work, from managing finances to creating complex data-driven reports. I have utilized advanced Excel functions for financial modeling, data analysis, and automation, enabling me to streamline processes and support decision-making. My proficiency has been crucial in both my business ventures and in roles that required meticulous financial oversight.
E-commerce Virtual Assistant:As a Virtual Assistant in the e-commerce sector, I managed order fulfillment, product research, and inventory management. My ability to handle customer inquiries, monitor reviews, and execute marketing strategies contributed to increased sales and customer satisfaction. These experiences also sharpened my multitasking and communication skills, essential for managing various aspects of an e-commerce business.
Estimator & Project Management:In my role as a Floor Plan Creator and Estimator, I developed and managed budgets, supervised departments, and handled the costing and procurement of materials. My strong organizational skills were vital in scheduling purchases, overseeing deliveries, and ensuring projects stayed on track. Additionally, my detailed approach to layout drawings and recruitment ensured both accuracy and efficiency.
Accounts Receivable & Payable:My experience in managing accounts receivable and payable processes has been extensive. I handled invoicing, tracked outstanding balances, and optimized collections to improve cash flow. I also managed vendor records, processed payments, and facilitated payroll with precision, ensuring all financial obligations were met accurately and on time.
Auditing & Budgeting:I have experience auditing financial records to ensure compliance with accounting standards. My role in budgeting involved preparing and monitoring budgets, conducting variance analysis, and ensuring that financial resources were allocated effectively to achieve organizational goals.
Payroll & Tax Preparation:With a strong background in payroll processing, I ensured timely and accurate disbursements while maintaining compliance with tax regulations. My knowledge of tax preparation allowed me to contribute to tax filings and ensure adherence to relevant laws.
Accounting Software:I am proficient in QuickBooks, MYOB, and Peachtree, which I have used extensively to manage financial data, streamline processes, and generate accurate reports. Additionally, my experience with Zoho CRM has enhanced my ability to manage customer relationships and optimize sales operations.
Customer Service:Having worked in customer service, I developed a customer-centric mindset, managing orders, addressing inquiries, and resolving issues to ensure satisfaction. My approach to customer service is driven by a commitment to delivering exceptional experiences, which aligns with my broader professional goal of fostering positive client relationships.
Personal Qualities:I am highly organized, detail-oriented, and possess strong problem-solving skills. My adaptability across various roles, from e-commerce to financial management, reflects my versatility and dedication to achieving results. I take pride in my ability to navigate complex challenges and contribute to both individual and organizational success.
Whether optimizing financial processes, managing customer relations, or driving e-commerce operations, my diverse experience equips me to be a valuable asset to any team. I am eager to contribute my skills and expertise to support your organization’s continued growth and success.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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