Customer Service/Email and Chat Support

Overview

Looking for full-time work (8 hours/day)

at $4.11/hour ($722.66/month)

Bachelors degree

Last Active

December 12th, 2024 (yesterday)

Member Since

December 2nd, 2024

Profile Description

With over 5 years of experience in customer service, I've obtained skills in a variety of industries, including e-commerce, order and retail, sales, healthcare, travel, and hotel booking. This diverse experience has given me a broad skill set and the ability to adapt to an extensive variety of work settings.

I possess strong communication skills and am adept at engaging with customers through chat, email and over the phone. I thrive in fast-paced environments and have developed problem-solving skills that allow me to think on my feet and resolve issues promptly. Additionally, I am proficient with various customer service software and have a knack for learning new technologies quickly.

I am committed to delivering dependable support while preserving high levels of integrity and ethics. Clear communication with clients is essential, ensuring that any clarifications result in precise and comprehensive work.

I successfully managed a high volume of customer inquiries, consistently maintaining a positive attitude while addressing their needs. My key responsibilities included resolving complaints, providing product information, and ensuring customer satisfaction.

I am glad to share that I am a valued employee who is frequently recognized for my hard work. On my first employment, I was awarded a couple of times because I was able to meet quotas and exceed our client's expectations. Second, at my previous employment, I received the "MVP of the Year" award, which recognizes me as one of the top three agents in the organization with outstanding overall scorecards during my tenure, which reflects my commitment to exceptional service.