Senior Operations Manager

I have a total of 12 years experience in the BPO industry. Majority of which, I spent in managing teams onsite and remotely. As a Service Delivery Manager, I ensure seamless service delivery through effective team coordination, SLA adherence, and client relationship management. I am also involved in managing service quality by overseeing operations, optimising processes, and handling escalations, ensuring clients' expectations were met or exceeded. Part of my 12 year experience, I was also assigned as a sales manager, to manage multiple sites (on site and remote) and worked with several teams to align service delivery with client needs, facilitated upselling opportunities, and contributed to revenue goals. White driving sales performance, we also ensured customer satisfaction, operational efficiency, and financial performance.

I have been engaged in Sales and Marketing tasks for over 5 years now. My main responsibility is to generate sales thru from different ecommerce websites such as Facebook, Instagram, Tiktok and other local apps in the Philippines. My tasks involves creating ads, videos and other social media posts to obtain client interests and eventually, generate more sales.