Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

September 15th, 2024 (12 days ago)

Member Since

December 13th, 2016

Profile Description

In my previous role as a customer service representative, I developed strong patience, particularly when dealing with frustrated customers. I honed my skills in time management, balancing tasks such as responding to emails while awaiting phone calls. Additionally, I gained experience in managing multiple customer interactions via chat and quickly adapting to new situations.
Accumulated 5 years of experience as a Customer Service Representative, managing both US and UK accounts.Handled an Ecommerce account, assisting customers with online order placements, updating billing information, completing orders on their behalf, and addressing download and shipping inquiries.Achieved top agent status in the 2nd quarter of 2013 and again in the 3rd quarter of 2015 while handling chat support.Gained 6 months of experience with Bold Chat and 11 months with LivePerson for chat support.Proficient in using Kana for email communication.
Currently, I have been working at a Debt Settlement Company for 7 years. My responsibilities include managing incoming phone calls from both new callers and existing clients. When handling inquiries from new callers interested in our program, I gather their information such as name, contact number, location state, and where they found our advertisement. It's essential to determine their state of residence as we only support "green states" where we are licensed to operate, excluding "red states" where we lack the necessary licenses.
Additionally, I verify that clients' debts are unsecured, such as credit cards, personal loans, payday loans, student loans, and tax debts, ensuring they meet the minimum required debt criteria. For existing clients, I navigate our CRM system to identify their assigned client care representative, facilitating smooth transfers for further assisUpgrade to see actual infoce.
Managing fax documents is also part of my duties, ensuring they reach the appropriate client care personnel or negotiators promptly. Furthermore, I conduct audits on client care activity logs to ensure alignment with CRM timestamps and accurate documentation of client interactions.
In my current role as a Client Care Specialist, I provide comprehensive assisUpgrade to see actual infoce to clients regarding their program status, payment scheduling adjustments, and other related inquiries. This position was offered to me due to organizational downsizing, leading to the consolidation of roles within the company.