Recently completed comprehensive training in virtual assistance, equipping me with the essential skills and knowledge to provide high-quality administrative support in dynamic environments.
*Proficient in Administrative Tasks: Skilled in managing calendars, scheduling appointments, and handling correspondence to ensure smooth daily operations.
*Communication Skills: Excellent written and verbal communication abilities, facilitating effective interaction with clients, tea
*Organizational Expertise: Highly organized with a keen attention to detail, adept at prioritizing tasks and managing multiple projects simultaneously.
*Time Management: Ability to efficiently manage time and deadlines, ensuring timely completion of tasks and adherence to project timelines.
*Tech-Savvy: Proficient in Google Workspace (Docs, Sheets, Drive, Calendar, etc.) and other productivity tools, enhancing workflow efficiency.
*Research Skills: Capable of conducting thorough research and providing comprehensive reports to support decision-making processes.
*Problem-Solving Abilities: Strong analytical skills with a proactive approach to identifying and resolving issues as they arise.
*Client-Focused: Committed to delivering high-quality service, ensuring client satisfaction and fostering positive working relationships.
*Adaptability: Quick to adapt to new tools and technologies, maintaining flexibility in a fast-paced environment.
*Confidentiality: Strong commitment to maintaining confidentiality and handling sensitive information with discretion.
Experience: 1 - 2 years
As a dedicated Customer Service and Administrator professional in the automotive industry, I excel at delivering exceptional support to customers while ensuring smooth operational processes. *Cashiering and Reimbursement - Experienced in managing payables and receivables, overseeing transactions to ensure accuracy and timely processing. Skilled in balancing petty cash on hand, ensuring financial operations are well-organized and compliant with company policies. *Invoicing - Prepare, process, and manage service invoices and warranty claims. *Record Keeping - Maintain accurate records of service history, customer data, and parts inventory. *Inventory Management - Monitor and order replacement parts, ensuring sufficient stock levels. *Compliance - Ensure that service operations comply with industry regulations and manufacturer guidelines. *Reporting - Generate and analyze service department performance , repair order invoices & bills payment. *Quality Assurance - Monitor the quality of service work to meet customer satisfaction standards.
Experience: 2 - 5 years
*Handle customer inquiries both telephonically and by email. *Manage and resolve customer complaints. *Consulted with outside parties to resolve discrepancies and create effective solutions. *Responded to customer requests for products, services, updates, and company information. *Appointment setter.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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