I bring over 17 years of experience in leadership roles within the outsourcing and offshoring industries. I held a role as a Team Manager at Amazon Operations Services Philippines. In this role, I've led key initiatives such as streamlining contact handling processes, reducing customer effort by 20%, and significantly improving customer satisfaction.
Before joining Amazon, I was a Team Leader at iQor, Convergys, and TeleTech, where I gained extensive experience in training, coaching, and developing high-performing teams. I’ve consistently driven improvements in key metrics like customer satisfaction, first-contact resolution, and team productivity. For instance, at iQor, I implemented a training program for new hires, quickly helping them achieve production KPIs. Similarly, at Convergys, I accelerated the onboarding of new agents, cutting their learning curve within 30 days.
Experience: 10+ years
I have experience in data analytics, utilizing tools and techniques to collect, process, and interpret data to drive decision-making. My skills include analyzing large datasets, identifying trends, and delivering actionable insights. I've worked with various data analysis tools, ensuring accuracy and efficiency in reporting and providing meaningful visualizations to support business objectives.
Experience: 10+ years
I have experience in Coaching and Development, guiding individuals and teams to reach their full potential through structured training, mentoring, and personalized feedback. I focus on fostering growth, enhancing performance, and building skills that drive both personal and professional success. My approach is centered on continuous improvement, tailored support, and achieving measurable outcomes.
Experience: 10+ years
I have experience in Team Leadership, managing and guiding teams toward achieving shared goals while fostering collaboration and growth. My leadership approach emphasizes clear communication, accountability, and empowering team members to take initiative. I focus on creating a positive, results-driven environment that promotes productivity and innovation.
Experience: 10+ years
I have experience with Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook, using them for a variety of tasks such as data analysis, document creation, presentations, and communication. I am skilled in leveraging Excel for data manipulation, creating detailed reports, and automating tasks, while using Word and PowerPoint for professional documentation and presentations. My proficiency ensures efficient and effective management of projects and communication.
Experience: 10+ years
I have strong experience in Problem Solving, identifying challenges and developing effective, data-driven solutions to address them. My approach involves analyzing complex situations, breaking them down into manageable parts, and applying strategic thinking to resolve issues. I’m adept at troubleshooting both technical and operational problems, ensuring efficient resolutions that align with business objectives.
Experience: 10+ years
I have experience in Time Management, effectively prioritizing tasks and balancing multiple responsibilities to meet deadlines. By organizing work efficiently and setting clear goals, I ensure optimal productivity and maintain focus on both short-term and long-term objectives. My time management skills enable me to handle complex projects while staying adaptable and responsive to changing priorities.
Experience: 10+ years
I have experience in Quality Assurance, ensuring that processes and products meet the highest standards of quality. I am skilled in testing, identifying issues, and implementing improvements to enhance performance and reliability. My approach focuses on detail-oriented inspections, continuous improvement, and adherence to best practices to deliver consistent and error-free results.
Experience: 2 - 5 years
I have extensive experience utilizing AWS, leveraging its broad range of cloud services for various personal projects.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.