Airbnb's Support Ambassador

Sales/Customer Service Representative at RESULTSCX (over 1 year) As a Sales Representative specializing in radio satellite subscriptions, I manage inbound customer calls to promote and sell subscription packages. I also assist customers with technical issues, ensuring they receive prompt and effective solutions. My role blends strong sales abilities with exceptional customer support to deliver a comprehensive and satisfying service experience.

As an Airbnb Support Ambassador, I manage inbound and outbound calls, along with messaging and email communications, to assist users with their reservations. I also mediate between hosts and guests to resolve issues and ensure a seamless experience. My role is centered on delivering exceptional support and facilitating smooth interactions between all parties.

As a Content Moderator, I review and manage online content to ensure it meets platform guidelines and quality standards. This includes identifying and addressing fake accounts and inappropriate material, maintaining the integrity and safety of the user experience.