Experienced VA | Social Media Manager | Data Entry

Overview

Looking for part-time work (5 hours/day)

at $8.00/hour ($880.00/month)

Associates degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

November 17th, 2016

Profile Description

Professional Summary/Objective: With 10 years of experience in BPO and 5 years as a freelance Executive Virtual Assistant, General Virtual Assistant, and Social Media Manager, I excel in client management, process optimization, and administrative support. I have a proven track record of streamlining operations and enhancing customer experiences. I am seeking to leverage my comprehensive skills in a role as an Executive Virtual Assistant, General Virtual Assistant, or Social Media Manager, where my background in virtual assistance and business process management can drive efficiency and contribute to organizational success. Additionally, I bring 5 years of expertise in insurance customer service, claims processing, investigation, and insurance investments, further enriching my capabilities as a Virtual Assistant.
SKILLSSkilled in Content Creation and Graphic Design, particularly using CanvaProficient in video editing, with expertise in storytelling and visual effects to create engaging and polished contentAdvanced proficiency in Microsoft Office Suite, with expertise in Calendar and Email ManagementExecutive and General Virtual Assistant experienceProven leadership in decision-making and coaching, complemented by robust business analytics skillsProficient with essential Virtual Assistant tools, including Slack, Zoom, Wix, Skype, Google Sheets, and Social Media Management, with a foundational understanding of Basic Search Engine Optimization (SEO)Expert in processing insurance claims and managing investments for both life and property insuranceLegal research related to insurance claims and court proceedings
EXPERIENCE
Virtual Assistant - Direct ClientAugust 31, 2024 - PresentRemote LocationManage the system tracking past client interactionsConduct in-depth research on relevant conferencesPerform email Upgrade to see actual infoeting and data analysis targeting potential customers and partnersMaintain and organize the client's calendarDevelop and document operational processesEdit and proofread emails for potential conference speaking engagementsVirtual Assistant - Direct ClientMay 31, 2024 - PresentRemote LocationManaged social media accounts across platforms including Facebook, Instagram, Nextdoor, and Google BusinessApplied basic Search Engine Optimization (SEO) techniques to enhance client rankings on Google BusinessOversaw content and website management using the Wix platformCoordinated calendar schedules and managed customer interactions via email, chat, and handled basic inquiries related to landscaping and irrigationProficient in video editing, with expertise in storytelling and visual effects to create engaging and polished contentGraphic design and content creation for social media accountsOperations Supervisor - Quantrics Enterprises, Upgrade to see actual infocember 2020 - May 31, 2024 (3 years and 5 months)San Mateo, Rizal (hybrid set up)Developed targeted coaching sessions for Customer Service Associates (CSAs), managing a team of 12-16 full-time employeesParticipated in calibration sessions and focused group discussions with counterparts in CanadaOversaw and managed monthly Key Performance Indicators (KPIs)Led a team for Customer RetentionsLed New Hire Training for the Prime - Retention teamServed as Temporary Senior Account Manager (November 2023 - March 2024), supervising 6 Team Leads and overseeing 80 full-time employeesConducted interviews for Team Lead and Subject Matter Expert (SME) applicants, serving as Hiring ManagerPerformed business analysis and generated business reports; managed email and calendar schedulingPrepared and presented monthly analysis reports to develop actionable plans for the team and the broader cluster of 5 Team LeadsSupported management in creating Weekly Business Reports, New Hire Reports, and conducting Deep Dive and Feasibility Studies to enhance business initiativesExecutive Virtual Assistant - Direct ClientFebruary 2017 - December 2020 (3 years and 10 months)Remote locationManaged Branch Manager’s email and calendar, ensuring efficient scheduling and communicationEntered new business data with high accuracy and efficiencyProcessed loss claims meticulously, adhering to established protocolsConducted preliminary investigations for property & life insurance claims, assessing validity and collecting essential informationManaged insurance claims, investments, and beneficiary processing for high-value transactionsHandled documentation and processing requirements for insurance claimsInitiated and facilitated insurance sales activitiesScheduled appointments for a Financial Consultant Brokerage AgencySourced and recruited potential candidates for Financial Consultant rolesOversaw Social Media Management across platforms including Facebook, Instagram, and Google BusinessExecutive Virtual Assistant - Direct Client (Online Auction/E-commerce)May 2016 - February 2017 (9 months)Remote locationOversaw the CEO’s email and calendar, ensuring streamlined scheduling and effective communicationHandled comprehensive email management, addressing and prioritizing correspondence efficientlyProvided customer support for product listings, auction inquiries, and warranty issuesCoordinated calendar management, assisting partners with scheduling and daily activitiesSenior Insurance Claims Examiner/ Case Manager - Sykes Asia IncorporatedMay 2011 - May 2016 (5 years)Makati, Philippines (onsite)Served as the primary Point of Contact (POC) for the teamActed as a Subject Matter Expert and Quality Assurance Apprentice, leading huddles and training sessions for new employeesProcessed life insurance claims ranging from $100K to $100M with precisionMediated life insurance claim disputes, collaborating with lawyers, paralegals, and insurance agents to resolve issuesCoordinate meetings with court representatives, lawyers, and paralegals concerning claims.Schedule meetings and manage case decisions related to claims Upgrade to see actual infovestigate claims and arrange appointments with beneficiaries.Ensure claim requirements are completed and conduct follow-up calls with relevant parties.Act as the insurance representative in disputes related to claims.Review and analyze court documents, court orders, divorce decrees, medical reports, police reports, and forensic reports.Enter data from obtained documents into the CRM system.Legal research related to insurance claims and court proceedingsHSBC & Advanced Contact SolutionsUpgrade to see actual infoAlabang & Lipa City (onsite)Customer Service Associate in Advanced Contact Solutions (airline support) from June 30, 2008 - December 13, 2009Customer Service Associate in HSBC (banking & finance) from March 2010 - April 2011EDUCATIONBachelor of Arts in Political Science (2nd degree, undergraduate)Upgrade to see actual infoAMA University
Associate in Computer TechnologyUpgrade to see actual infoKolehiyo ng Lungsod ng Lipa