Healthcare Customer Service Reprentative

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

November 21st, 2024 (2 days ago)

Member Since

August 22nd, 2024

Profile Description

As a Three years customer service representative, I take inbound and outbound calls and chats messages from our members with different concerns. Providing resolution to members inquiries involving claims, billing, benefits and prescription and looking for providers that there health insurance can be best of use.
During my time as a customer service representative I was assigned to mentor new hires, helping them to do there task, and giving tips on how to give spectacular customer service.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 2 - 5 years

Doing inbound and outbound calls to solve members concern and inquiries including reaching out providers and facilities. Understanding that calls that I handle can be sometimes difficult because members has different emotions sometime members are irate and frustrated and sometimes calm. But whatever the circumstances maybe I make sure to give spectacular customer service.

Customer Support » Email Support

Experience: Less than 6 months

Interacting to members using there portal as a chat support can be sometimes tough, answering concerns via chat is challenging but if members are given detailed and direct explanations and answers to there concern makes it easy. Sending information via emails making sure that the information sent is accurate to avoid repetitive task.