Get the results you've been looking for!
Anchorage my proven work and client relation skills to drive performance and exceptional results. A skilled worker, agent and leader with a history of exceeding expectations through strategic, personalized solutions and delivering the task in an exceptional level.
Here's what I can do for you!
Operational Cadence/Staffing Planning
Planning and looking at the details of staffing to position manpower in delivering the required FTE for particular interval equipped with the right action to meet the goals and target in both FTE and KPI.
Leadership and Mentoring Teams
Highly effective leadership with good communication and people management that would translate the business need to the people that we are working with for them to deliver excellent job with happy and friendly environment.
Appointment Setting
Qualify leads and schedule meetings between sales team and high-value B2B prospects.
Sales Representative
Generate and close sales leads through effective communication by highlighting features and benefits of the product driving revenue and ensuring customer satisfaction by meeting their wants and needs.
Customer Service
Build rapport with clients, address inquiries and concerns, putting customer's first in all aspect and delivering first call resolution in both inbound and outbound calls.
Technical Support
Troubleshoot and resolve customer issues with technical products or services. Utilize knowledge and resources to find solutions and provide long term resolution and highly effective recommendations.
Data Entry
Accurately enter and maintain data in company systems to ensure data integrity and efficient operations.
Highly skilled in a variety of software applications and digital tools.
Genesys dialer, RIO, CAP, CRM, ATLAS, IEX, NICE, System X, OPUS, Google Workspace, Canva, LinkedIn, Instagram, Upgrade to see actual info,
Why work with me?
Looking beyond immediate fixes? My skillset and innovative tools, coupled with my enthusiasm to support you, can unlock your business's long-term potential. Let's collaborate and turn this vision into reality!
Start your excellent partnership today! Send me a message or schedule a free consultation to discuss your specific needs and explore how we can collaborate together in delivering exceptional results.
Feel free to slide me a DM and will surely revert back with gratitude.
Experience: 2 - 5 years
Top Operations Manager from 2022 to 2024 running Handling 180-200 Agent both Tech and Sales Account - delivering required FTE and meeting KPI target across all LOB and vendor level.
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