Jerica
Workforce Analyst / CSR / TSR / Admin Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
February 26th, 2025 (yesterday)
Member Since
October 31st, 2016
Profile Description
Customer Service Representative / Technical Support / Workforce Analyst - Real Time Monitoring / Assc. Resource Planning / Reporting Analyst / Five9 Admin
Customer Service Representative
- 3 years of experience
- Hotel Reservation Account
- AU Financial Account (Card Activation, Transaction or Billing Inquiry, Balance Transfer, etc)
Technical Support
- 2 years of experience - Account handled is Xerox machine
Workforce Analyst (Real Time Monitoring / Assc. Resource Planning / Reporting Analyst)
- 11 years of experience total as a Workforce Analyst - Knowledgeable with CMS, Citrix, eWFM, Genesys, Univerge Blue tools.
- Well-versed in BPO stats like (SL, AHT, Aux Usage, Occupany, Shrinkage, etc.)
- Real-Time Monitoring of agents and calls that comes in.
- Creating reports based on RAW data from the Client
- Proficient in MS Word, Powerpoint, and Excel (Pivot, vlookup, conditional formatting, etc.)
Campaign Five9 admin
- 5 years experience as a Five9 Admin
- Create, add, and edit new campaigns, skills, users, prompts, etc)
- Uploading List
- Familiar with CRM Zoho
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City
- Tests Taken
- IQ
- Score: 90
- DISC
- Dominance: 25
- Influence: 25
- Steadiness: 53
- Compliance: 74
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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